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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Hello anamattar1967,I am glad to hear your winnings were received. We will cl... 2 years ago
Thanks for the confirmation, secretgauloises.I am glad to hear you received y... 2 years ago
Dear Idrissi23,thanks for the confirmation. Please understand that we can't h... 2 years ago
Thank you very much for letting us know. I am glad both of your withdrawals w... 2 years ago
Dear Treview, I apologize, but since we haven’t received any response from th... 2 years ago
Awesome news, Jukka! I am glad you received your winnings at last. Thanks to ... 2 years ago
SeargentSlotty,The game history we investigated shows you started your play s... 2 years ago
Dear azd316947, I apologize, but since we haven’t received any response from ... 2 years ago
Wonderful news ailtonledres89. I am glad that in the end, the casino managed ... 2 years ago
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