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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear dxlive86,I'm glad to hear that your issue has been resolved successfully... 1 year ago
Thanks for your comment.Due to the aforementioned reasons, this complaint wil... 1 year ago
Dear Orlando123,We've received evidence from the casino and learned you came ... 1 year ago
Dear ajurna,I'm glad to hear that your issue has been resolved successfully. ... 1 year ago
Thanks for your email, Cartel_07.The casino accuses you of using a 'Value bet... 1 year ago
Dear goku23,I'm glad to hear that your issue has been resolved successfully. ... 1 year ago
Dear mprovod,Thanks for letting me know about the error, hopefully it should ... 1 year ago
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