Prism Casino - Player is struggling to complete account verification.

I have met all requirements for prism casino, I HAVE WON THEIR PLAYTHROUGH, SENT A SELPHIE, SENT MULTIPLE GOOD COPIES OF STATE OF

TEXAS IDENTIFICATION CARD,AND THEY WANT MORE PRIVATE INFO , IM NOT AT

NO CIRCUMSTANCE GOING TO SEND ANYMORE PRIVATE INFORMATION

TO THEM ABOUT ME.

,ITS JUST FOR AGE VERIFICATION NOT BUYING A HOUSE OR A CAR ,THEY ABUSING THEY ARE ABUSING THEIR

PRIVELEDGES AS A CASINO I FEEL AND

ALSO HIDING BEHIND SIMPLE.RULES OF

OF NOT WANTIMG TO PAYOUT PEOPLE,

CAN YOU PLEASE.HELP.ME OUT WITH.THIS MATTER

......TY

Dear mikeycastle1414,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents in the correct format? Which other documents did the casino request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

YES ,

THE DOCUMENTS I HAVE SENT MULTIPLE

TIMES AND ALL WERE EXCELLENT PHOTOS

FRONT AND BACK OF MY TEXAS STATE

IDENTIFICATION CARD WHICH IS IN DATE

AND THEY QUICKLY DENIED IT EACH TIME

AND WROTE BACK SAYING TO MANY

CHANCES, I.D. NOT CONSIDERED A GOOD

DOCUMENT ANYMORE , THEN SHOT A REQUEST TO SEE PASSPORT,. IM LIKE NOPE TO MUCH INFO ,,(BETWEEN YOU AND ME ). THOSE PICS. WERE DAMN GOOD OUT OF THE 7 OR 8 TIMES I HAD TAKEN THE PICS WITH THIS BRAND NEW

ANDROID .

I UNDERSTAND , THE KYC, RULES ,HOWEVER WITH A SELPHIE , AND CURRENT ID, JUST FOR AGE VERIFICATION

AND WHOM I AM , NOT TO MENTION I

ALWAYS USE CRYPTO , THEY SHOULD NOT REQUIRE ANY OTHER INFO. FROM A CUSTOMER... I KNOW THAT FOR SURE.

ANYHOW ITS 95.00 ALSO NOT 9,500 PLEASE SIR IF I PUT IT IN WRONG ALL APOLOGIES ,

Also it was 10th of May when I sent docum

Ent in with selphie

My deposit will be in crypto, however ALL

IM WAITING FOR. IS THEM TO RELEASE OR GIVE ME THE GREEN LIGHT THAT I AM CLEAR TO GET FUNDS , THEN( I ALWAYS

DEPOSIT CRYPTO ,,) . (THATS TO PROTECT.

ME AND THE CASINO). I WILL DEPOSIT TO

THEIR REQUIREMENTS TO WITHDRAW MY

WINNINGS,

THEN I ALWAYS DEPOSIT A BIGGER AMOUNT TO.PLAY,.

I JUST DONT KNOW IF THEY GET THE PICTURE FROM OUR SIDE ,ONCE THIS HAPPENS THEN THAT LETS ME AS A.CUSTOMER KNOW THAT , I CAN.PRETTY MUCH TRUST THAT I CAN AY THERE AND WHAT I WIN WONT BE KEPT

Thanks for your reply.

I adjusted the dispute value to 95 USD.

I would encourage you to send the passport the casino is asking you for. Please understand the casino is not asking for anything unreasonable, and if you have a passport, our recommendation would be to submit it in order to complete the account verification, otherwise, you won't be able to withdraw your winnings.

Please let me know about the result.

SIR I dont have a passport your telling me that if i dont have a passport (in which I dont), I cant collect my winnings, ......

I took another very clear pic of my id and selfie

And sent those in

Thanks for the explanation.

Before we contact the casino, could you please forward the communication (chat transcripts, emails) between you and the casino regarding your verification to my email at tomas@casino.guru?

I'll await your reply.

Dear mikeycastle1414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.