Cyber.bet Casino - Player's account was blocked.

They refused to pay me even if I passed the verification process.

They blocked my account. Don't answer my emails.

I didn't use any bonus. Just placed some bets, played at some slots, got lucky, and won. Guess what? They refused to give me any detail of my account or my betting history. I have no access to my account at all. I just received a puzzling email from them I didn't understand what for I have been accused of.

I wanted to raise an official complaint to Curacao, they are not giving me any details at all.

I have already contacted a lawyer in Cyprus to proceed with an official sue

Dear Cartel_07,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cyber.bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did the casino inform you about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

Please send me the email you received from the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

I was a player there for 1 year and a half or more. My account got blocked 3 weeks ago.

How did the casino inform you about your account being blocked?

Via Email.

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

Single bets, multi bets, slots, some live games, you know whatever the casino has to offer.

Did you achieve your current balance with or without an active bonus? 

I didn't use any of their bonuses.

Thanks for your email, Cartel_07.

The casino accuses you of using a 'Value bet strategy' with means the issue seem to be related to your sports-betting activity.

Our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we do not have enough insight to take on this kind of issue, and after gathering the necessary information I am forced to close your complaint as "rejected".

I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints, or directly to the authority that regulates the casino.

I will send an email shortly with our recommendations for website dealing with sports-betting related issues.

Thank you very much for your understanding, and sincerely wish you good luck in resolving your issue.

Best regards,

Tomas

Casino.Guru