Sportaza Casino - Player's unable to access the casino.

Amount: €500

Sportaza Casino

Safety Index:High Submitted: 21 May 2023 | Case closed : 08 Jun 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Greece is experiencing difficulties accessing the website. We closed the complaint because the player didn't reply to our messages and questions.

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tr3logi

Visitor

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11 months ago

OriginalTranslation

I can't open the sportaza.com page

Automatic translation:

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Tomas

Complaint Specialist

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11 months ago

Dear tr3logi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.

I checked the casino website using VPN from Greece and the website seems accessible:

file

Could you please specify if the issue persists? Is your casino account accessible? Could you please specify what the disputed amount (€500) represents in this case?

Thank you very much in advance for your reply.

Best regards,

Tomas

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Tomas

Complaint Specialist

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11 months ago

Dear tr3logi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Tomas

Complaint Specialist

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.