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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
Dear pekeqIejd1,We are extending the timer by 7 days. Please, be aware that i... 4 days ago
Dear neringagroju,We are extending the timer by 7 days. Please, be aware that... 4 days ago
Dear Gokul1985,Thank you very much for submitting your complaint. I’m sorry t... 5 days ago
Dear POCKETPACER,Thank you very much for submitting your complaint. I’m sorry... 5 days ago
Hi Haze13121993,Here are some key recommendations for both casinos and player... 5 days ago
Thank you very much, PaulSeb, for providing all the necessary information. I ... 5 days ago
Thank you very much, newslate24, for providing all the necessary information.... 5 days ago
Hi Kora76,I’ll add this latest information to the recap to make everything cl... 5 days ago
Dear Lisale,Unfortunately, I would like to inform you that since this casino ... 5 days ago
Thank you very much, cmorellaquiros94, for providing all the necessary inform... 5 days ago
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