Betpanda Casino - Player's withdrawal is delayed and account is locked.

After my betting was limited by the trading team, I submitted a withdrawal for my entire balance at betpanda.

They claim to be an instant payout, anonymous and VPN friendly sportsbook, so I expected a quick payout.

I contacted support several days after my withdrawal had still not been paid out, and was told my account was undergoing routine security checks, and to wait.

Now my account is locked, with the inability to login.

I am given an error message to contact support, but every time I do, they tell me I will become contacted via email, that they have no more info, and they close the chat.

It is worth noting that my balance with this casino was in BTC, your system wouldn't allow me to put a value less than 1, but I believe mu balance was around $6,000 to $8,000 CAD worth of BTC

Dear SLOWILT,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're experiencing with your withdrawal and account access at Betpanda.

To help us better understand and mediate this situation, could you please clarify the following:

• When you submitted your withdrawal, did you receive any confirmation from the casino regarding the request or a reference number?
• Can you provide more details on the communication you had with customer support regarding the security checks? What was the exact wording of their responses?
• Have you tried reaching out to the casino via email or any other contact method after your account was locked? If so, could you share any responses or relevant details?
• Is the issue with logging in ongoing, or have you been able to regain access at all?

Your cooperation is essential for us to proceed with the case and find a resolution. Without this detailed information, we won’t be able to move forward in resolving the issue effectively.

If you have any relevant communication or screenshots, please feel free to forward them directly to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

PS: Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Also, I adjusted the disputed amount to 7,000 CAD.