Dream.Bet Casino - Player’s account closure request is delayed.

Hi,

I am trying to close down my account *XXXXXXXXX* . I have sent 10+ emails (from April to December), I have contacted the Indian "support" several times, they promised to contact me and they failed to do it every time.

You can't do anything to close down your account. I have been trying to complete it it for more than 9 months, but they never proceed. If you wish, I can give a deatiled list of tactics and scripts they use to avoid closing your account.

These people are simple scammers who want to keep your information. I am contacting CasinoGuru because I believe the its public feature may able to put more pressure onto the "Casino" and its unlawful activities.

Dear PowerFlow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

When applying for the self-exclusion, state clearly state the reason why you want your account to be deactivated and specify the time period. Also, the email "Subject" of your email should be clearly marked and easily recognizable, as casino support receives many requests per day. Hence, if it’s visibly marked you stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Dream.Bet Casino,

I a’m writing to inform you that I wish to exclude immediately exclude myself from this casino and from receiving any gambling-related marketing materials for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period, and the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to customercare@dream.bet (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact, such as live chat or WhatsApp, please try that as well and save screenshots of the relevant communication.

Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.