Our team
NEXT

Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

ico_compl_waitingico_compl_waiting5
ico_compl_waitingico_compl_waiting
172
210
315

Complaint replies by Matej Novota

English
Dear sting454,Thank you for using the Casino Guru complaint resolution center... 2 years ago
No problem millyboo.Enjoy your time with your mum. I hope she will be well so... 2 years ago
Dear Ramona.Thanks for your kind words. I am glad to hear that your issue got... 2 years ago
We are rejecting this case because it is evident that the player made a mista... 2 years ago
Dear Mona,Thank you for using the Casino Guru complaint resolution center. We... 2 years ago
Because it is evident that the casino is not a real casino and using a system... 2 years ago
Hello huikkonenmika.I am taking over your complaint because my colleague Toma... 2 years ago
Hello Victoria.I am taking over your complaint because my colleague Tomas is ... 2 years ago
Dear BlackLabel Casino and dear Florjan.We decided to close the complaint as ... 2 years ago
Thanks Olle.Dear yavuz,Thank you for using the Casino Guru complaint resoluti... 2 years ago
Show More Complaint Replies (+10)
1...42 43 44...95
Go to pageof 95 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news