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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Tommy8555,I am very sad that you decided not to contact the regulator. M... 1 year ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear Champion Casino representative.I understand that by your opinion, the pl... 1 year ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 1 year ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear dum111,I'm glad to hear that your issue has been resolved successfully. ... 1 year ago
Dear soccerfoot,I'm glad to hear that your issue has been resolved successful... 1 year ago
Dear kjttrujillo26,I'm glad to hear that your issue has been resolved success... 1 year ago
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