Spartan Slots Casino - Player believes that their withdrawal has been delayed.

. I feel like this case is so blatantly set up that it warrants absolute attention for resolve because SPARTANSLOTS deliberately touted me with emails about a free bonus \25 free spins and they were fairly relentless in sending emails, almost everyday in fact, non stop claiming it to be a gift. A gift on their website is a free spins bonus where once wagered winnings are withdrawable to keep (see attachment "SPARTANSLOTSBONUSFREESPINS") but they did not honor this statement when the time came and i had won. So basically theY sent me bait emails to lure me there with the intention of squeezing deposits from me with absolutely no intention whatsoever of paying out winnings should it occur .That to me is a trap and an advertising crime.

Ive had an account here for many years but had not deposited in a while. Recently SPARTAN SLOT has begun sending me emails with personalized free spins bonuses. I recall a problem the last time which is why I stopped playing for a while but they were pretty persistent with their touting and flooding of emails so I thought why not, after reading up on the site what information was available, I decided to play a few. Suffice to say I managed to get lucky early on after finishing my free spins and won a fairly decent amount on a free spin bonus round and this made it easier to complete the wagering requirements.

At ZAR8400 I decided to request a withdrawal on September 10th 2022 Saturday in the early hours. After consulting on chat I was told it takes 5 days to review before processing, although it states bitcoin withdrawals are instant on the site. So I waited. I consulted as to the status once or twice on live chat and at one stage I was told it's being processed and that I'll receive it the following Friday 16th September 2022. On that Friday I received an email stating that I had broken some breach of terms for bonuses something about a 3 to 1 ration for free bonuses per deposit (see attachment "SPARTANSLOTSEXCUSEFORNONPAYMENT". I was told I had been labelled a bonus abuser and that my winnings were voided. This is utter rubbish and I would like to set it out in point form for you. I will not tolerate being defrauded of legitimate winnings and at the same time, by the very fraudsters themselves, be labelled a derogatory term such as a bonus abuser . Firstly

A) This breach term which they quoted was not on the website at the time I played and I've added screenshots to show the bonus information that they do have on their site .there is no reference to this excuse they used at the time. Their email which states the reason is attached.SEE ATTACHMENT- "SPARTANSLOTSEXCUSEFORNONPAYMENT"

B) I stopped playing there a while ago because of similar type issue that began to become apparent. So the casino touted me and sent me emails almost bombarding me DAILY FOR SEVERAL WEEKS when I initially ignored them, but they persisted and consistently kept on sending me emails with this free spin gift inside.(see attachment "SPARTANSLOTSFREEGIFTEMAIL")

SO, I DID NOT ACTIVELY SEEK OUT ANY BONUS FROM THEM OR ANYWHERE. THEY PERSISTED CONSTANTLY WITH THESE EMAILS IN A PERSISTENT , CONSISTENT AND SUSTAINED MANNER UNTIL I RESPONDED AND PLAYED THE BONUS AND WON. THEREFORE HOW CAN THEY LABEL ME A BONUS ABUSER. I AM NOT. THEY CHASED ME.

AND THEY WOULD NOT STOP SENDING THESE EMAILS.

I AM NOT A BONUS ABSUER NEITHER IS MY ACCOUNT OF A BONUS ABUSE NATURE AND I RESENT THE ACCUSATION AND WANT IT RETRACTED.

C) Even still they WITH THIS EXCUSE THEY used, it is a poor excuse this one of 3 to 1 ratio for bonuses to deposits because every other aspect from wagering requirements to bet max to allowed games to time frames etc. everything was in order and so i believe they used this as a new excuse, but even that said there is no way that i even fall out of these parameters they use because my last eight deposits are shown in my attachment marked "SPARTANSLOTSCASHIERACCOUNT" and there is no way on this planet that i played 24 bonuses which would then put me out of the so quoted 3 to 1 ratio they claim. I played only a handful and did not breach even that rule so they have no right to declare me or my account as bonus abuser or abuse and therefore cannot void the winnings. It's all based on Bull... and lies by the casino at any excuse or cost not to payout.

In summary:

I am not a bonus abuser, they sent me this email gift relentlessly and when I finally used it and won they label me the bonus abuser . What kind of insult and offensive action is that for anyone to do- its classic abuse- the abuser blaming the abused. They persisted in touting me I never at any point went out actively to seek this bonus, I did not ask for it and I did not look for it. I am not a bonus abuser.HOW CAN THEY PERSISTENTLY OFFER ME A BONUS ,THEN WHEN I USE IT &WIN LABEL ME A BONUS ABUSER.THIS ENTIRE ACTION IS UTTER DISGUSTING AND CLEAR TO SEE WHAT SINSITER OPERATION THIS IS.

PLEASE HELP

Dear CASINOCOP,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Krstina

I'm not sure if you completely understand my complaint.My gameplay has been checked and I waited 10 days for them.to.process the withdrawal .But at the very last minute after drawing it out as long as they could, they have canceled and declined the withdrawal completely ,citing the reason as explained in my initial complaint. I said everything about the game play was all within requirements and within the permitted parameters ie: I.played allowed games, I kept my stake well below the max bet allowed , I completed the wagering easily a few times over although as I mentioned it had been extended several times during play...I did not breach any rules regarding this bonus play nor overstep any requirements nor did I infringe on any terms and conditions.What I'm saying is that Im not waiting for a delayed payment they have flat out denied the payment and voided the winnings already fora reason that doesn't exclude me in first place as I would meet that requirement anyway and one that was never displayed on the site at the time I.played in the first place(ive attached what was displayed and their declined payment email....there is no reference this bogus rule as you can see.).They are fairly notorious for non payment as I'm discovering these last few days doing in depth research and this is why I really really need your help cos this as I explained is outrageous ,truly an outrage because they have no valid reason not to.pay.And Ive net all requirements and on top of this they chased me for a while with this offer and then refuse to payout when i finally used it ,with a an excuse not relevant or mentioned .I feel because they couldnt find a real reason cos there wasnt one to find.So it's not a waiting game they have denied payment already for no good reason.Thanks I hope this makes it clearer and I hope this complaint gets resolved because it says alot about the integrity of casinos and the lack.of control and regulation regarding money.Please help .Anything you need to help.Ask.thank you again.

Thank you for your reply, CASINOCOP. Could you please post here (or forward me) a screenshot of your bonus history? You should be able to find it in your player account.

Additionally, would you be so kind as to forward me the message in which the casino stated the reason for confiscating your winnings? My email address is kristina.s@casino.guru. Thank you in advance.

Hi Kristina

I have sent both documents to your email address provided.

thanks

Thank you for the email. Unfortunately, I don't see your bonus history. Could you please forward it again?

Hi Kristina

I have resent the documents that you requested.

regards

Hi Kristina sorry I don't think I sent you the reason they voided the winnings.Just to be sure I've re emailed it.

thanks

Thank you very much CASINOCOP for your cooperation. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you for your assistance so far Kristina.Much appreciated and yes all I'm seeking is an ounce of Fairplay and Justice in this case. I've been gambling online and off for over 35 years and it grinds me no end to see what operators of this kind are doing to players and to the reputation in general of the entire industry particularly those operators who are most honorable in their conduct.It's an outrage and it must be addressed as it is a very serious problem.Thanks again for your help thus far.

Hello CASINOCOP.

I am sorry to hear about your troubles.

If I understand correctly, you claimed 15 bonuses from 15th August until 16th September.

May I ask if all these bonuses were no deposit bonuses? Did you make some deposits during this time?

I don't think its 15 no deposit bonuses.Where did you get that figure.its more likely to be half that as if it were 15 bonuses that would mean I would have had to play every second day for a month.Im pretty sure that's not correct but let me be sure and confirm rather.I don't see any of that in my casino account so I will only be able to check emails.

In response to your other question.The answer is no but I have made deposits in the past .Quite a few. I have not played here in a long time as I faced similar problems back then only it was less complicated - deposit no payout .So no deposits recently zlthough that's bo relevant according to what's written on the wall in this case...I am a depositor end of story when is irrelevant.There are dormancy closure rules if that I'd to be the case and clearly my account has been open all along.My deposit to bonus ratio is within the 3 to 1 as claimed in the " after the fsct" reason they cite for voiding my winnings.I appreciate your assistance with this case and in no way do I question your expertise in this field but may I just say that this casino hounded me non stop with emails offering what they call a "gift" It is also clearly written what the intention of these "gifts" are in the email and in the terms and faq.I did not ask or seek these "gift" bonuses nor did I promise anything as they did.I met all the equirements of play and when no good reason is found this excuse is whats used.As its written Ive done everything right and im still facing this battle.and now because I won I'm refused payment ...but they persisted so if not for getting paid out what's the point of the bonus email offer then??..is it just to get me there and deposit that's pretty sinister.You see another thing is that I received many emails and certainly did not play a.large amount of them.Anyway I'm yet to witness a case go the right way because casinos get away with murder with wat they do and I'm referring to this type of thing.I shouldn't have to go through this process and battle to get paid out as everything is legit - it's clear as day. It just seems to me that winning is not allowed at some casinos .....that's what I see Any way I will check.on.this bonuses for but I can tell you off hand I did not play 15 bonuses in one month.

Hello Matej

In response to your enquiry I can confirm that I received a few offers for 25 free spins these past months and they were offered as a "gift" .I received a few on a handful of different days. These were received on the following days\dates:

August 2022: 17th,19th,20th,22nd,24th,26th,27th,28th,29th,31st

September 2022: 3rd,6th,7th,9th

If you would like screenshots of these offers from my gmail inbox I can provide them for you. However I can tell that several of these offers are duplicates and serve as reminders that I still had these spins to play because most of them I ignored at first, so they aren't all separate offers . In addition to that I can tell you with certainty that I played this free spins offer on the following days.

August 2022: 15th,17th, 22nd, 25th, 27th. 28th, 29th

September 2022: 3,6, 7, 9 (the 10 September when the withdrawal was requested serves from the offer on the 9th September as I played throughout the night and only withdrew the NeXT day 10th September 2022.

Those are the bonuses I've played that they sent, however there are more emails with the same offer amounting to 15 in total . I've stated the days I played and the others I did not. So if we do the math, as I'm accused of being a bonus abuser, despite the fact that they have labelled me this by their own accord which I'm not happy about being labelled and so I WOULD LIKE to LAY IT OUT CLEARLY so IT IS viewed FROM A FAR showing the THE BIG PICTURE which will SHOW THAT DESPITE THEIR PERSISTENT PESTERING OF EMAILS ,THE NUMBERS STILL DO NOT QUALIFY ME AS THIS ABUSER THE CLAIM I AM.nor voiding my winnings.

Apologies for the caps my keyboard is faulty. Right so here it is:

Spartan slots pursued me in relation to taking these bonuses, relentlessly bombarding me for 2 months with this offer of 25 free spins. A total of fifteen which I played eleven of, at the very most. Now add 7 additional bonuses previous to these and the answer reads the following: RESULT:

The total number of bonuses used by me is 18. Divide this by the ratio 22\8 the 8 being a result of eight separate deposits made at a previous time(, despite time not being a factor anyway. the accusation is bonus to deposit ratio of 3 to 1 being breached. .I would be very much disturbed and this industry shaken should they even have the gall to now timestamp this so called ratio rule.But fortunately fort me and my case it is not time construed.IIt is anytime and 8 deposits have indeed been made and cannot simply be tossed aside as irrelevant.) So its very simple what has transpired, which is that I have....

18 = bonuses used

8 deposits ( no withdrawals ever) made

18 \ 8 =2.25 bonuses per deposit. The so called rule claims More than 3 to 1 ratio as breach, which clearly any rule regarding the ratio I have NOT broken, instead, I fall well within the bracket and no breach has occurred whatsoever.20.25 is well under 3 to 1.

Point of interest: Even if I had to have hypothetically played all these bonuses sent to me these past months plus added to my previous bonuses received making the sum total 22 bonuses versus 8 deposits which is 2.75 bonuses per deposit....still well within allowed ratio parameters for this rule, (which btw I could not find anywhere and I searched)Therefore this rule does not even qualify my withdrawal to be voided and cancelled as there is no breach here or on any other rule.

On a more serious note. This is to show what I'm dealing with with this casino and how its going to be very hard, but I m resolute and I will continue.

I sent several documents attached with my original complaint, one of those documents was my deposit history. I have attached this again to this reply as well as a screenshot Ive taken this morning of the same casher reconciliation of the same dates.

Very disturbed I can, as you can, see all my deposits have been removed from my cashier despite the reconciliation including the required dates covering the required dates of the deposits I made. You can see the original which shows the deposits and now my cashier shows up as no transactions/ deposits , something I cannot understand or reason as the dates are correct and the filters are correct but the result has now changed. WHY?????

This is fraudulent in my opinion, to do this especially when a case relevant to this information is pending.This is my opinion only but may I please ask your opinion on this matter as I cannot find any good reason to remove this information other than to directly affect the ratio? Its very disturbing to have seen this because it begs many new questions and brings the integrity of all into question. Your views will be greatly appreciated.

please find attached a now and then snapshot of my spartanslots cashier clearly showing the change with my deposits removed.

many thanks I await your response eagerly

Hello CASINOCOP.

I believe that maybe there is a misunderstanding about how this rule 2.5.7 works:

I think that this rule means that between any two deposits, you can claim a free bonus a maximum of 3 times. 

Another rule which I believe applies too on your case is: 

So, in this case, I believe it is $100.

Hello Matej

This may be the exact misunderstanding I feared may be offered for interpretation for the rule. As it is written and stated it would apply to the ratio of deposits vs the amount of free bonuses used.It may very well be that what you have said is what it is intended to mean, however as it is written it implies a 3 to 1 ratio. full stop, period. .There is no time or spatial definition applied to these deposits or bonuses, or frame within which they must be made and used.Its just 3 to 1 ratio which in terms of how it is written stands. Therefore as written I am NOT in breach of the rule and cannot be labeled a bonus abuser.I am not an abuser and I sid not breach any rules.Accusations of this nature infringe on my dignity as a law abiding, respectful person and player

Despite this fact and considering the insurmountable task ahead , had Spartanslots even offered me this amount I would have accepted and a different dynamic may have existed.I would've have dissatisfied in the regard that I would have received well earned winnings considering the requirements and would have been happy about it., I wouldn't have been labeled a bonus abuser which has offended me.I also would have not been upset, insulted and wouldn't be disgruntled and disgusted.I would have been inclined to remain a depositing player. No one likes to be conned or made a fool of and Even a 100 euro payment would have avoided all these negatives and left only positive results.I never understand how casinos fail to see how the goodwill for honoring withdrawals is passed forward ten fold by players. Anyway I wasn't even offered that.I would have accepted the compromise if it was offered. I would still if it was offered provided the label tagged to by them.is removed as I resent be accused of such abuse.It is not my nature.

ps; any thoughts on why my deposit history was removed from cashier..

Thank you

I would like to invite the casino representative into the case.

Dear casino representative, could you please check the comments above and write a statement about the case here?

Hi there,

Kindly note that the account is in breach of our Terms and Conditions item 2.5.7. Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. If an account is confirmed to fall under the Bonus Abuse category, we reserve the right to void all winnings generated on the account.

Examples of bonus or promotion abuse, but are not limited to:

- claiming free bonuses that exceed a 3:1 bonus to deposit ratio (free bonuses include but are not limited to Free Spins, Calendar bonuses, Scratch Card bonuses, Tournament prizes, Race prizes, Mailer bonuses, Goodwill bonuses awarded by account managers, etc.)

The account in question has claimed 53 free items while only making 8 deposits, thus exceeding the allowed ratio.

Dear CASINOCOP.

The remaining free bonuses were probably claimed before when you used to play and take a break. However, 53 to 8 is a breach, even if the rule applies to lifetime deposits/bonuses.

This is exactly what I suspected would happen, the bonuses that I have declared and played are absolute there are no other bonuses that I have used.There may have been other bonuses in between that were sent bur I have not played that casino for years so any bonuses that came into my account ,if they came into my email account ,were completely ignored. I only played for the first time recently and those are the ones that I showed you.Earlier on in this arbitration I mentioned to you with proof via means of screenshot that they had in fact removed the 8 deposits from my cashier so my cashier shows zero deposits, now all of a sudden they claiming there are 53 bonuses, they may have sent 53 bonuses that may very well be but I played only the bonus as I've told you about and that is it. I have not played any other bonuses this type of conduct by casinos is exactly why this industry is lacking in trust because casinos use this type of thing these intricate terms and conditions that are generalized and could apply to anything and the player really has actually no recourse. I stated for the record I only played the bonus that I played and I've made 8 deposits so my ratio, that I work out , is at a maximum of 2.75 to 1 and that's all I have .I have no other record of anything any other bonuses that they may have sent to me or that I played so they may very well have sent 53 but I did not play 53 no way did I play 53 bonuses so this is once again a case of player getting screwed by casino I mean if they can delete my deposit history they can certainly add extra bonuses . I proved it there are two screenshots at two different times with a deposit showing and then there's no deposit showing in my cashier, what exactly is that about perhaps they were going to day I had no deposits as they were long ago, so why can't they add bonuses instead to warp ratio. I have no additional bonuses .I'm in no way accusing or saying that this is what happened please don't get me wrong uts only theoretical but how else can I cement the facts from end because that's what they are ,anywayI'm just pointing out the fact that I actually have no recourse here because every time I come up with a resolution or a point for stop and resolve something sifferent comrs up, they come up with one step additional which just sets me back to square one again which is their word against mine. so what what is it exactly that I can do.Ive presented everything in a chronological order with detail and I think its clear to see that I got shafted here one way or other.Either its clear to see or I must be mad in some way.You took this case I suspect because you could see that. I said I'm prepared to meet halfway and take the $100 but they do not even do that as a Goodwill gesture to show a fair playing field by this I mean, why did they send me the bonuses then in the first place, what is the purpose of sending me bonuses if I am unable to cash out winnings from them? if that is the case then that means that the bonuses are simply sent as a lure , a hook and a snare to get me to them to the casino so they I can deposit and lose because there's no intention of paying out winnings as seem here. Or they are sent deliberately to sabotage hhe bonuse ratio guaranteeing a " breach" of so called rule 2.5.7. Thetefore it only works one way that is no winnings will be paid in the event of a win but its states orhetwise in the email clearly....that I'm sorry in my book of opinion is malpractice ,in my eye that is certainly shunned upon that is not ethical bevause its a premeditated trap.now I can't make any ruling or do anything but I have stated and laid out facts exactly as it was for me and I wouldn't have gone to these lengths if I thought that I breached contract because I don't breach contracts generallyas I'm a law-abiding person. I don't break rules and I've done everything I can to stay within the limits and parameters of what they required and I think that I did that pretty well considering and now I'm getting screwed anyway not even a consolation or Goodwill gesture. this is exactly the point I've been trying to make about arbitration with casinos it doesn't help as the casinos always have some backlog or back leg or hidden agenda that no one can see until the very last leg of the arbitration where they say oh yeah here's a joker which comes out the Pack .All I can do id stand by my statement categorically which I am.....once again the bonuses I showed you and declared are the only ones outright I've played vs 8 deposits that's all I can say to you eith certainty.

It may not be relevant but I think it is. This casino has a notorious history of this behaviour, its documented on hundreds of forums by hundreds of different people all complaining about this very same thing ,that has got to say something about their nature and their questionable honor,name and reputation.Consider this fact so that I don't look like I'm reaching here.My complaint is fair.

Dear casino representative, could you please send us more information about the bonuses which CASINOCOP claimed? (dates, names, etc.)

Sent via email.

Dear CASINOCOP.

The casino provided me with the evidence that most of the bonuses (53) you claimed in 2018. The number of bonuses is correct.

In this situation, the casino has the right to void your winnings and close the account.

What must I reply to that.This is a scam casino notorious for this type of practice If I was not able to withdraw any winnings at all ,which I actually was ,as stated in the email and on the website, then what is tbe purpose of sending me the bonus in the first place? It was just a trap to get me to the lobby of Spartanslots and hopefully to get me to deposit and hopefully lose. All this without any option or possibility to be a winner ...that is malpractice, its false and misleading. Deceitful advertising and outright touting to lure a player ,made yen times worse by the fact that the intention of not paying out any winnings should they occur, is already known by the casino beforehand. Gambling is winning and losing and this is an outrage and gross misconduct. Spartanslots and its group sisters are notorious for this type of conduct and there are hundreds of identical complaints like mine all over social media, forums and other relevant websites, because this is standard practice for them. They keep doing this and they keep screwing players knowingly because, like yourself, the other 3rd party sites (We know who they are)do nothing about it. For some reason they are reluctant or unwilling or both, to stand up and speak out against what is obvious blatant misconduct and borderline malpractice.It's a sham, a scam,a con and outright robbery whats transpired here, I know you know it too...any idiot can see it. I was bent over and shafted, period! No ifs or buts .I got screwed and that's it thats rhe bottom line. Tell me Mr Matej from Casino- guru, what if I had lost from my 25 free spins bonus and then decided to go on and be a depositing player again and deposited X amount, X number of times ? Would you still be here standing by your decision and making the casino return my deposits? Because they would be in breach of the fundamental rule of gambling which is: They cannot just take deposits and not payout on winnings. Gambling is both winning and losing.This was completely one sided because of a premeditated and executed plot to deliberately lure me to yheir casino under false deceitful pretences and deceptive intent by way of a false promotion. We both know that had I won from any subsequent deposits after being lured by this plot , I'd still be here fighting the same fight and losing once again. You claim that unfair terms and conditions are a priority criteria when reviewing a casino , yet you cannot see the dubious and sinister nature of this casinos' T and C's ,policies and practices. I'm really disappointed , a bit shocked but mostly outraged at this juncture.I had more faith and higher expectations of you..A rule may be written as it is, but that doesn't mean you can't see right through its deceitful intent and as a result thereof, stand up,man up and disagree its sinister ambiguity and deceptive facade by exposing its unfair declarations.It doesn't mean bevause it's written that it's right! It also doesn't mean you have to agree with it especially when its used badly and with malicious intent. Which it was in my case .

Anyway , I digress, I've lost track of what I was saying about 3rd party sites (because I have so much more to say) it's that you claim to be advocates for the player yet you are giving bad casinos permission to plough their dirty trade ,in an already volatile industry desperate for trustworthiness,by not siding with the player when you should.It only takes common sense to distinguish right from wrong, no.matter what's written where or by whom, we ard not sheep we don't just follow, we don't have to at least. By condoning this type of practice and by not standing up to it and calling those responsible out into the open, by being vaguely obtuse and simply agreeing to agree on poorly written terms, you are saying it's ok for casinos to opetate in this manner.You are paving the way for casinos to just continue to write terms that empower them to screw players out of winnings and they are thriving with insatiable thirsts of appreciation for you, because of this lack of bravado 3rd parties seem to share. They didn't even consider offering the 100 dollars cap as a goodwill gesture.A show of fairness, this shows there was no intention whatsoever to pay me out in the event of a win .No offer to make a compensatory deposit in lieu of winnimgs, so we could both show our fair intentions ( to deposit for me and to payout for them.) No no offer at all ,at any point, because fair intent, for them, is not a factor in this equation. Just more cementing the fact that they were never going to honor any payment, ever! More proof of their motives, how about : A blatent attempt to remove my deposits from my account cashier.Noy an attempt but actually done, conveniently they forgot to remove the bonuses though- proof of a last minute attempt to frame my case. How about a history of rogue behavior so rife consistent and unabated that it's hard to find a forum without a mention of it..

Theee behaviors of this nature is far too well documented to be ignored.In fact this behavior has been so consistent it's now official practice and ut persists to this day without change or improvement.

It appears all this is futile as none of it seemed to help or at least slightly empower my argument or strengthen my case. Apparently no real human consideration or thought went into this case. Ar least a brief deliberation would have sufficed to open ones eyes to the blatant injustice that has transpired here.I am bitterly disappointed because this is an open and shut case.

I provided more than was required, in terms of proof of the facts , I did so in a chronological yet simple order with ample detail attached but still could find justice.I will say that it took me some time before deciding on a course to take, considering many options before I decided to go with you. A decision I will now live to regret. I handled some cases myself ,cases even more solid than this one for some dear friends some time ago.Three times actually, three different casinos and at three different times. All dealt with by the other 3rd paries and they failed too, miserably, despite hzving more than needed to get a favorable result. Some couldn’t even be bothered to start. I can't help but s²⁹, p

ee distinct discrepencies in whats professed and actually delivered by some of these guys. Ive also noticed similarities between them all that patterns some common trends which ultimately begs the question? Questions rather! Not publicized yet?

I can't agree or believe in this as a resolve or result. It's the wrong decision, of this I'm certain. I disagree and am dissatisfied with the outcome. Honestly, do you believe in this verdict like you believe in yourself? I won't infringe on your dignity as I feel mine infringed upon, because I feel that you do see the big picture here.

History repeats itself but let's agree that Spartanslots are champion season after season when it comes to repetition.

This is the simplicity of it all - If I was unable to withdraw winnings, then why send the emails in the first place? And if I'm in breach of such a rule as they claimed on 2.5.7 then my account should have been closed prior to this event even.occuring.

By sending me these promos and by knowing bedorehand that theres no paying out on any winnings because im alteady labelled ,falsely btw, a bonus abuser, then again, why send the promos in the first place? It boils down to the fact that for me, the player, its 100% without a doubt, a lose-lose situation for me.There was no possibility for me to win at all.

All the benefit lay with the casino and all results benefitted them there was no good outcome for me not even n the event I did win and became a depositing player again , I would still have lost deposits that I should have been paid out on, depisits I would have won on but wouldn't get paid, regardless of the reasons discussed herein.. What kind of business is that ? With a one sided premeditated plot to sucker me. Which was successful , and I got suckered proper.

Only now, they get your stamp of approval for doing so. for suckering me. mocking me abd stealing from me hat I won fair and square.

Whatever way you look at it, its malpractice and should be punishable by way of a fine or other befitting retribution.Ideally this should be dealt with by the authorities, governing jurisdictional commissions .

Oh! hang on! Wait, althoughy they claim to be licensed ,by whom you have displayed on your website as their relevant official authority (licensor)..they in fact hold no official legal licence to trade slots in particular jurisdictions in which they do operate. Even more confirmation of their nature, yet you will still rule in their favour, in absolute contradiction to what your claim to fame is, what you apparently stand for.

The writing was on the wall plain to see and it was ignored. Maybe I'm not strong enough as an individual or maybe it's you that's blind, regardless of which, ,whatever way you view it ,only one true fact exists that stands out when it comes to seeking fair resolve with an online casino, standing the test of time since 1998 when this industry was just bourne out of its remote beginnings until the infinite expansion exponential that it is today and that is this: There is no true , real, objective or fair recourse for any player seeking justice when wronged by an online casino ,no matter how solid your case, there is no evidence clear enough to give hope for a justifiable result or resolve.There is no open and shut case ,no matter how much doubt it offers, which will ever ensure a watertight verdict for the player. Casino guru diassapointed, I cannot give you my vote . Regards Casinocop.

A new project service order is being commissioned , one that will indeed protect the rights of players and 

Dear Matej

When broken down to its simplest form and all the B.S is removed, what essentially happened in my case was that Spartanslots attempted to defraud me of my money, it's that simple. This is a crime.They tried to con me by luring me to the casino under false pretenses with a deceitful bull....t promotion that promises so much but in reality actually delivers none of what it claims.Worse yet the casino knew this and with malicious intent sent the promo to me anyway hoping they'd hook me and get me to their casino lobby intending I deposit and lose. There was never any, and still there is no intention to.payout winnimgs ,no matter what the outcome ,even though its clearly displayed that they will payout if winnings occur. I mean ...they even set and quoted maximum win limits ,a maximum cap on those winnings...guess it turns out to be lies also. .Its completely irrelevant that I completed the ridiculous wagering ,that they drew out as long as they possibly could by 0stretching the amount over and over ...to.the their amazement I still finished it.Neither does it matter that I

obeyed and complied with all other rules and requirements....There was always a reason at the ready to use as an excuse not to pay as is clearly shown in this case. If they were legit and had honest intentions and were genuinely trying to clean up and improve their long and well established disgusting reputation as scammers....then at the very least , since I didn't do anything wrong here, at the very least to show some form of goodwill,they could have offered the minimum payout of 100 dollars, but rather this wasn't even considered which demonstrates that they don't care that they have a notoriously bad teputation.All they showed was their intention to deceive ,to evade paying out any winnings at any cost and then to flip this deplorable behaviour on its head by turning around and pointing their dirty little fingers at me , declaring me a bonus abuser, an insult of massive proportion, and then using this self declared bs label as an excuse for non payment ..this is not to mention borderline malpractice actions lĺike annually adjusting the cashier audit to suit themselves....highly fraudulent ...and all the rest. The best part for them is that after I take so much time of my own to put together a detailed and solid case workmg to exhaustion trying to match litigation- wise requirements so as to present a case that's crystal clear....despite all of this they ⁸take comfort in the fact , put their feet up and smile because they know, its all at my expense mentally and financially,they know that you will come up rose's at the end ruling in their favour despite it being the the wrong thing to do on so many levels , they are deemed justified and vindicated of any wrongdoing, in public ,and are not punished fonancislly.or znuu

other way.I am the one left dejected, dismayed , confused and sadly angered in despair wondering what I did wrong...not to mention out of pocket financially as my winnings ard withheld. You stamp your seal of approval on despicable immoral misconduct and improper ethical practices.You condone them and condemn me ..an absolute negative of what the reality actually is.

I was touted and offered a bonud to.play. But it's a lose only bonus and this is already a known fact. I can only lose from it, it is impossible to win and .get paid out from this bonus.This bonus is sent to me daily, persistently consistently and in a sustained manner, sometimes twice daily, with reminders to play, for 2 months and when I eventually crack ,fold and give in and play what hsppens...this Bu.....t!!!!

Its an only lose bonus remember

I'm sure this is what players want

,...seriously can you not see this scam got what it is.....a disgusting long play, a con well thought out and well devised. What's the point if losing is the only option. Is that fair.How can a one sided lose only bonus be condoned as Fairplay ...how can you condone.it and how can you by not ruling on.it , deem it acceptable.I THINK ITS PLAIN TO SEE. ANYWAY WHAT CAN I DO FROM HERE AT THE MOMENT.i can't make your decisions for you.

Casinocop out!!!@

Dear CASINOCOP.

You write here a lot of things so I would like to summarize the case:

In 2018 you played in this casino and made eight deposits but also took 47 bonuses. (2 in 2019)

In 2022 you returned to the casino because they started sending you promotions. 

You took another eight free bonuses, and from the last one, you won.

You can complain to licensing authority or whomever you want, but everybody will tell you the same: The casino is right in this case. You can't take one free bonus after another and, when you finally win, then claim the winnings. If it would work this way, why bother with depositing, right?

Why send me the bonuses in the first place this is my point if they know already before they send them that they will never pay out if I win they know this because if I do when they just gonna claim that I'm a bonus abuser but I didn't ask for the bonuses they sent to me as a as a promotion to get me to the casino so that I will deposit and lose but if I win on them then I can't cash out so basically it's only sent to get me there and deposit and lose it's only one-sided it's just a hook to get me to the casino there's no other point to it if that's the case if you can't cash out the winnings they should not send it in the first place that is a form of entrapment that is false advertising it's deceptive advertising and it's illegal advertising if I can't catch up winning from a bonus you can't send me the bonus understand because then it has sinister Undertones if they send it without the option of wood I'll put on winnings look I'm not surprised you decided with the casino because it's a badly written rule it's been used badly it's been advertised badly it's hidden away and it's used as a backup as an excuse not to pay because they are not upfront about then you can't find it on the website as I sent you the terms and conditions they cannot be seen on the website but suddenly that they bring up this rule this casino has a history of screenplays lot of money and using this very same reason to do it but they said his players these bonuses day after day after day after day to try and get them to come to the casino deposit money hoping that they lose but if they win they don't get paid at anyway what is the point of that that is not business that is a trap I'm very disappointed in the service here at the fact that you cannot see the big picture here that you cannot acknowledge that I the player have been screwed and that you have to sign with annitori zero casino they are well known all over the internet and happening since they opened up their doors but you cannot see the big picture here you still think that they did this with honest and get intentions don't send bonuses if you cannot cash out the winnings it's that simple

So if a new supermarket opens in your neighbourhood and puts a big poster on the street inviting everybody to go shopping and you come there without money, it should mean that you can keep it all for free because they invited you?

You took one free bonus after another, but these bonuses have rules, and you need to follow them. The casino sent you the promo; if you would be made deposits, you can cash out winnings from these bonuses. 

If I complained about every spam message I got, I would have a job for several lifetimes.

Because of all the above, we are rejecting this complaint as unjustified.