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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear DLLL,Unfortunately, for reasons unknown to me, the casino management doe... 1 year ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 1 year ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 1 year ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Hello erikglaeser1,Unfortunately, the casino is non-responsive. The casino ha... 1 year ago
Dear stroetchris95,I'm glad to hear that your issue has been resolved success... 1 year ago
Thanks. I am rejecting the complaint for the reasons described above. 1 year ago
Dear jabo_geta.Unfortunately, all our attempts to get some response from the ... 1 year ago
Thank you very much for the confirmation. I am closing the case now.I appreci... 1 year ago
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