Luckybet Casino - Player’s questioning tournament rules.

Hello,

I would like to help understand the scam at Lucky Bet where they have a tournament running with the highest weighted win condition. According to the ranking on the company's website, the first in the Crazy 30,000 CZK tournament has a total of 32941, which would correspond to a win of approx. 150,000 for a bet of CZK 5. That's a total scam for me, it doesn't work in CZ. Last tournament with the same condition, the calculation was based on a win of over 600 thousand, which is against the law. Clear scam for me. When I asked about the chat, they are not even able to answer. Fraud, false advertising. I don't know, I don't know the correct terminology. Thank you

Dear StehlikJan,

Thank you very much for submitting your complaint. I understand your concern. Could you please advise if you have tried communicating this issue with the casino directly? Please forward the exact link for the competition/tournament to petronela.k@casino.guru, I'd like to check the terms and conditions.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hello, for me it's a scam, you can't win 133 thousand multiples in CZ, that would be a win of 650 thousand, if I take the game as the minimum bet in the tournament. I can't find the link, but just open the Luckybet page, the tournament tab and today's tournament. I send screenshots of tournaments, there are unrealistic numbers, after all it is a fraud on the players.

The casino is absolutely not communicating, I tried via chat and no response within two hours.

I'm sorry StehlikJan, but we do not investigate if wins are possible or not, or if the competition is unfair unless our players have been mistreated. Please understand it is not in our power to analyze all the promotional rules. Could you please advise if you have entered this specific promotion or if your name is visible on the leaderboard?

Hello, I did not expect you to join this complaint, it just confirmed to me that if you are paying, you will not deal with it. But it is robbing us players, I am posting the tournament rules below, the definition of the highest weighted win, where it is clearly stated that this is the highest weighted win, which is only one. And if the winner has 32,000 points, not anymore, the first in the tournament has 144,741 points, so logically, see the rules below, if I stick to the fact that the player played for CZK 5, the winnings were 144,741 * 5 = that's almost 900 thousand CZK. By law, the maximum win is 500,000. But I understand that you don't want to deal with it, you promote all casinos, and not for free. And who will go to the hen that lays the egg?

Please try to advise me, if you don't want to deal with it, should I contact the ČOI, or whoever is checking it, the Financial Administration or another body, which will then arrange for a remedy. And thank you for your time. WITH******.

HIGHEST WEIGHTED WIN (WIN/STOP) Ranking in the leaderboard always determines your highest weighted win (win/stake) during the tournament. • Minimum deposit: minimum value of each spin to include weighted winnings in the tournament. • Minimum spins: the minimum number of spins as a condition to qualify for the tournament (shown in the leaderboard). Example: We have listed a tournament in selected games with a minimum deposit per spin of CZK 10 and a minimum number of rounds of 10. For each winning spin with a minimum value of CZK 10, we calculate the weighted win. In other words, we divide the winnings by the wagered amount (deposit) and put the result in a leaderboard where we keep only your highest weighted winnings. In addition, the minimum number of rounds was set at 10. That is. with the tenth spin for 10 CZK in selected games, you will appear in the leaderboard and the battle with other players begins.

Hello, I managed to find it, according to the internet the controlling authority is the Customs Administration and possibly the Ministry of Finance. So I'll try the Customs Administration and we'll see. Please just try to confirm it for me. Thank you S******

Thank you for your reply. I just want to emphasize that we do not investigate every competition organized by casinos simply because we deal with issues of players who were mistreated, not because "we are paid to advertise casinos" as you wrote. We do not advertise casinos; we are an independent database of all online gambling establishments and we try to help players with their issues all for free. Could you please advise if you entered this specific promotion or if your name is listed on the leaderboard? 

Hello, I am a player and I have a problem with the fact that the casino is robbing me and not only me. I didn't win that tournament, they added their numbers and fake profiles to the ranking for me. And that's why I'm writing this. You write that you solve the problems of the players. And here, from my point of view, there is a problem like a cow, but you obviously don't want to solve it. I'll try MF, see if he's more accommodating. Thanks for the effort, even if it was very small from my point of view.

Thank you very much, StehlikJan, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello StehlikJan,

I am sorry to hear about your troubles.

I completely understand your feeling. Your logic is accurate. By the rules, 133629 points are equal to 668145 CZK winning (in the case of minimal bet, which is illegal in CZ)

The possible explanation is that the casino incorrectly calculates the points or does not follow the maximum winnings rule in CZ.

The law about online gambling in the Czech Republic:

Section 52

Highest bet and highest win

(1) For a technical game operated in a gaming room, the bet in one game may not exceed CZK 100 and the winnings from one game may not exceed CZK 50,000.

(2) For a technical game operated in a casino, the bet in one game may not exceed CZK 1,000 and the winnings from one game may not exceed CZK 500,000.

translation to EN:

(the maximum bet cannot be more than 1000 CZK, and winning more than 500000 CZK)

(3) For a technical game operated as an internet game, the bet in one game may not exceed CZK 1,000 and the winnings from one game may not exceed CZK 500,000.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hello, I don't speak American very well, but I understand the translation correctly, does google translate? Or possibly if someone can translate literally.

Hello StehlikJane,

I'm sorry to hear about your troubles.

I totally understand your feeling. Your logic is spot on. According to the rules, 133,629 points equals a win of CZK 668,145 (in the case of a minimum bet, which is illegal in the Czech Republic)

A possible explanation is that the casino calculates points incorrectly or does not follow the maximum winnings rule in CZ.

Online Gambling Act in the Czech Republic:

Section 52

Highest bet and highest win

(1) For a technical game operated in a gaming room, the bet in one game may not exceed CZK 100 and the winnings from one game may not exceed CZK 50,000.

(2) For a technical game operated in a casino, the bet in one game may not exceed CZK 1,000 and the winnings from one game may not exceed CZK 500,000.

translation into EN:

(the maximum bet must not be higher than CZK 1,000 and the win more than CZK 500,000)

(3) For a technical game operated as an internet game, the bet in one game may not exceed CZK 1,000 and the winnings from one game may not exceed CZK 500,000.

I would like to invite a casino representative to the case:

Dear casino representative, could you please review the case and explain to us what happened?

Basically, I agree with you regarding the points.

Now we are waiting for the casino representative to explain the situation.

SVK:

Good day.

As far as the calculation of points is concerned, you are absolutely right.

There are possible scenarios of what happened and we are currently waiting for a statement from the casino representative.

Good day,

according to the description, we reviewed the case and in the Crazy tournament running on November 7-8. the "Highest weighted win" criterion was displayed on the website instead of the "Weighed number of spins" criterion that was set in the system according to which the tournament took place properly. The points were calculated according to this criterion and in accordance with the rules.

It is therefore only an incorrect display of the winning criteria in the description of the tournament, for which we are very sorry to the players. We are ready to offer compensation.

We categorically reject the other accusations from Mr. S****** together with the supposed possible explanations given by Casino Guru Matěj, and further add that no one under the name of Jan S****** was involved in this tournament.

Once again, we apologize for the error and the complications caused.

Regards,

The LuckyBet team

Hello StehlikJan,

As I assumed, there was a mistake in the information about the tournament. I hope this explanation is satisfactory for you.

Can we close this complaint, or do you need help with something else?

Hello, thank you for your comment, I accept the apology. But the sad part is that it was not just one tournament. Dear friends, it took you quite a long time before you recognized the error as a casino, it's a shame that you didn't recognize it when I wrote to you on your chat, to which you did not respond. Of course the profile is fake, anyway I was in the tournament and due to fraud I didn't continue it. I have been to other tournaments as well, but after today I don't want anything from your company. It's a huge disappointment for me. If you really want to give compensation, then to all players who were in the tournament. Thank you your former player

Dear StehlikJan,

From what the casino representative wrote, it is clear that the casino made a mistake. However, there was no bad intention in this mistake.

I understand that you feel bad about the situation, but please also consider that other tournaments were not affected by this mistake and that the casino organizes tournaments very often. The tournaments aim to have extra fun and special prizes for active players, which wasn't changed by this mistake. Human error caused the tournament to have different criteria for winners; however, the casino did not benefit from this situation.

Based on this, I think that we can close the case as resolved.

CZ:

Dear StehlikJan,

From what the casino representative wrote, it is clear that the casino made a mistake. However, there was no bad intention in this mistake.

I understand that you feel bad about the situation, but please also note that other tournaments were not affected by this error and that the casino runs tournaments very often. Tournaments are meant to be extra fun and special prizes for active players, which hasn't changed with this bug. Human error caused the tournament to have different criteria for winners; however, the casino did not benefit from this situation.

Based on that, I think we can close the case as solved.

Thank you Casino Guru for eliciting an answer from the casino operator, you will probably close the case. I took the picture. thank you once again

Thank you very much for the confirmation. I am closing the case now.

I appreciate your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Matej

Casino.Guru