HomeComplaintsSunrise Slots Casino - Player’s withdrawal has been delayed.

Sunrise Slots Casino - Player’s withdrawal has been delayed.

Amount: $800

Sunrise Slots Casino
Safety Index:Below average
Submitted: 08 Dec 2022 | Case closed : 04 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the US requested a withdrawal in November. It has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago

Been waiting for payout since November 20

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1 year ago

Dear devonwilliams89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

This would be my first payout. I have the email saying my account was verified.

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1 year ago

Any update?

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1 year ago

Greetings all,


I had a look at the situation, if you'd be so kind as to confirm your Bitcoin address devonwilliams89 I'll see what I can do to assist.


Best wishes,


Nick and Sunrise Slots

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1 year ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago

Hello everyone,


Thank you both for your replies.


Dear Nick,

Is this information from devonwilliams89 sufficient? Please, get back to us when you finish the investigation, or if you need any further information.

Edited by a Casino Guru admin
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1 year ago

Hey all,


Just confirming that we should be paid in full now, payment went out via Bitcoin a few minutes ago and has been confirmed received in Blockchain Explorer. 🙂


Best wishes,


Nick and Sunrise Slots

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1 year ago

Thank you very much, Nick!


devonwilliams89, can we now consider this case resolved?

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1 year ago

Dear devonwilliams89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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