Stelario Casino - Player's unable to withdraw.

This casino refuses to withdraw money!

The fact is that I am a resident of Latvia, but I made a deposit through the Revolut payment system, in which Iban Lithuania! I also wanted to withdraw money there, I sent all the necessary documents that this account belongs to me, and I made a deposit from it, and to I want to withdraw my winnings from him, but the casino refuses to pay, says that they will pay only to the bank of the country of residence! According to this logic, the Skrill or Netteler payment systems are also iban of a different country than many players, while they withdraw to these payment systems !!!? ??The casino is just trying not to pay out fraudulently! Please help! I'm tired, every casino is trying to cheat!

Dear pufabass86,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

I believe that if the casino cannot withdraw to banks of certain countries, they should at least notify the player about this, and normally verify the player before making a deposit, and after he wants to receive the winnings, plus the casino did not offer any alternative withdrawal methods, in order to retain funds and I think this is not normal, the task of the casino is to verify the identity and belonging of the payment system to this player, in case of problems with the payment, offer alternative payment methods and not invent 1000 reasons!

You can close this complaint, as I am trying to withdraw by another method! But the financial department does not work on weekends! So payments are made only on business days! I will wait if there are no payments, I will open a new complaint! Since the profile is fully verified, from they received a letter, and now I don’t see any rewards for payment, but judging by their policy, they will come up with something new so as not to pay, and the amount is already 2 times more!

Thanks for the update, pufabass86. I will keep this complaint open until your confirmation of a successful withdrawal. If there are any issues with your attempts to withdraw with a different payment method, please let me know in this thread and we'll assist you further.

Thank you, everything is in order, the first payment has been made, the second is expected on Wednesday! but I highly do not recommend this casino, the support service does not help, they do not offer alternative withdrawal methods, a lot of incomprehensible checks that are not found anywhere else! + Withdrawals are limited, and 1 payment every 3 days, this is not indicated in the rules or anywhere!

Dear pufabass86,

Radka informed me about the recent development, you shared on our forum regarding the payout request.

Since partially the casino paid you out, while you played down the rest, we'll close the complaint as resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru