StayCasino - Player’s winnings have been confiscated.

I deposited 250 using bonus that was sent via email I completed the wagering amount and I won 15k they suspended my account and took winnings and only credited 2k to my account but they have now suspended it

seen screenshots attached

Dear chloeamante21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which bonus you played with? If possible, please post here a link or promo code you used to activate the offer.
• Have you received any explanation from the casino regarding the confiscated winnings or the closed account?  Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear chloeamante21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.