The player from Australia had deposited $250 using a bonus, completed the wagering requirements, and won $15,000. However, the casino had suspended their account, confiscated the winnings, and credited only $2,000 before suspending the account again. We had requested additional information from the player to investigate the issue but did not receive a response. Therefore, the complaint was rejected due to the lack of communication from the player.
StayCasino - Player’s winnings have been confiscated.
Amount: A$15,000
StayCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
I deposited 250 using bonus that was sent via email I completed the wagering amount and I won 15k they suspended my account and took winnings and only credited 2k to my account but they have now suspended it
seen screenshots attached 
Public
Public
3 months ago
Dear chloeamante21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which bonus you played with? If possible, please post here a link or promo code you used to activate the offer.
- Have you received any explanation from the casino regarding the confiscated winnings or the closed account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
