The player from Germany had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Stake7 Casino - Player’s account has been blocked.
Amount: €2,500
Stake7 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 year ago
Translation
Good day,
the casino or group blocked my accounts without any further information.
I'd like to clarify why, as I've been playing there regularly for years and haven't had any problems so far.
If a clarification is not possible, I ask you to support me to get back my 4-digit credit that I have on several pages of the provider.
thanks in advance
Automatic translation:
Public
Public
1 year ago
Dear LuckyMoe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Lastly, if you experience the same issue with multiple casinos, please submit separate complaints. We will contact each casino individually.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Hello,
Thanks for the quick reply.
My registration should be about 2 years ago.
I've actually played weekly since then, sometimes with, sometimes without a bonus and of course I was verified.
I've played both. Live casino, as well as slots.
I deposited a large amount last week and then decided against playing. Maybe that's why the blocking comes...
Automatic translation:
Public
Public
1 year ago
Do I understand correctly that the disputed amount is your active balance at the time when your account was blocked?
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