The player from Mexico had deposited money into the casino, but it was not credited to her account. Despite approaching customer support, they offered no solution and cut off communication. After consulting with her bank, the player provided evidence that the casino had received the money. Eventually, the casino refunded the amount to her account. We marked the complaint as resolved.
Sportiumbet Casino - Player’s deposit not credited.
Amount: Mex$200
Sportiumbet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
Before making my deposit, I checked with support to see if there were any promotions, and from that moment on, the chat provided poor service.
Afterward, I made my deposit to the account that has been assigned to me for years, and the issue was that it was not credited.
I approached support and they offered no solution; they only tell me to keep waiting and then cut off communication.
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5 months ago
Dear Damian296,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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5 months ago
Translation
Of course, the first thing I did was consult with my bank and the institutions that are in charge of these movements, and they supported me with 100% legal and national receipts and evidence that reflects that the casino received the money, attached evidence, and as a novelty the casino First he told me that it could be solved in 7 to 24 hours and now the same agent mentions what 7 hours to 15 days is and changing the version
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5 months ago
Translation
I would like to update the report, they have contacted me and have refunded the amount to my account,
Although despite the good gesture, there is no way to remove the bad experience.
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5 months ago
Dear Damian296,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
