Mr. Thrills Casino - Player’s withdrawal is delayed and canceled repeatedly.

I am fully verified on mr thrills site and have been since the day i created the account. I wont money on the 7/11/25. They have never asked me for any more documents etc and agree im fully verified. They make me wait 21+ business days each time then cancel the withdrawal saying its a technical error but then i need to wait 21+ days again but when i do that they just cancel again siting error. I have sent over 100 emails all been ignored

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Dear Emmemm94,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received several complaints about delayed withdrawals from this specific gambling establishment. Despite several cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to our attempts to negotiate any issues.

Please allow me to ask you a few questions so I can fully understand the situation.

• Can you log in to your account now?
• Could you please clarify the exact date when you requested the withdrawal? Is it 7/11/2025, please?
• Could you please share the specific error messages or responses you have encountered when your withdrawals were canceled? If possible, we would appreciate it if you could provide a screenshot of the error as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi,

yeah i saw that on trust pilot etc they ignore everyone. Original withdrawal was attempted 7/11/25. That has since been cancelled and they say was cancelled in error. I have tried 5 withdrawals since and all been "cancelled in error" the last one sat for 27 business days before being cancelled.

i can still login etc and see the withdrawal sitting pending. I dont get an error message it just says cancelled and when i ask live chat they just say it was an error and to wait another 21 business days. Im at the end of my tether its pathetic

Thank you for your reply and for providing the previous details, Emmemm94.

• Could you please confirm whether your winnings were accumulated with or without an active bonus?
• Could you also let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings, and was it the same method you used previously?
• Could you please post a screenshot of your withdrawal history here in this thread?

We understand that the casino is currently not communicating with you; however, could you please provide any further communication you may have had with the casino? This can include screenshots, emails, or chat records. You may send all documents to petra.h@casino.guru or post your screenshots directly to the thread.

Thank you again for your cooperation.

Hi,

• no winnings from

bonus

•i’ve not been able to make a withdrawal yet, been cancelled every time i try.

•tried withdrawals to card and bank transfer both get cancelled.

will add the screenshot to this message.

just realised its for £100 not £109. Never going to get it so regardless

Dear Emmemm94,

Thank you for your reply and for providing the previous details.

You have already mentioned that the casino has been repeatedly ignoring your attempts to contact them. Could you please provide any additional communication or records of your attempts to contact the casino?

This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post your screenshots directly in the thread.

Thank you again for your cooperation.

Not had a reply to any of these

Also just to add ibas are now involved with my issue and have taken on a case against the casino

Dear Emmemm94,

Thank you so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and will be handled by your dedicated Resolver Romi (romana.r@casino.guru), who will contact the casino directly and manage all communication from here.

We want to be fully transparent with you. As I mentioned before, in the past, some of our messages to this casino have gone unanswered, so there is a chance they may not respond again. However, we will do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Petra

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Mr. Thrills Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Do you need me to do or send anything?

thanks for the help

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as 'unresolved.'

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi