The player from Buenos Aires had a pending withdrawal of ARS $130,000 at 1win for 20 days, which remained unresolved despite multiple support tickets. He claimed the provided proof of transaction was invalid due to an incomplete transaction ID and lack of funds in his bank statement. The player requested the full transaction ID or a return of his funds. The complaint was marked as resolved after the player confirmed the issue had been addressed, and no further action was taken by us.
1win Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: $130,000 ARS
1win Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Important notice:
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1 month ago
Dear raulgonzalezz,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Dear raulgonzalezz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
Thank you for your reply, raulgonzalezz. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Did you use the same payment method to withdraw your winnings in the past?
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear raulgonzalezz,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
