The player from Buenos Aires has a pending withdrawal of ARS $130,000 at 1win for 20 days, which remains unresolved despite multiple support tickets. He claims the provided proof of transaction is invalid due to an incomplete transaction ID and lack of funds in his bank statement. The player requests the full transaction ID or a return of his funds.
1win Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 21h 58m 53s
1win Casino
Safety Index:HighCase summary
Discussion
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2 hours ago
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2 hours ago
Dear raulgonzalezz,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
