The player from Mexico faced issues with both deposits and withdrawals at INBET Mexico. After depositing $200 via SPEI transfer, the funds did not appear in her casino account for 14 days, despite the immediate deduction. She was unable to withdraw her winnings from the bonus due to the unresolved deposit. The deposit was eventually processed and reflected in her casino account after 30 days. We marked the complaint as resolved following her confirmation that the issue had been settled.
inbet Casino - Player's deposit is delayed, affecting withdrawals.
Resolved
Our verdict
Case closed
Amount: Mex$200
inbet Casino
Safety Index 7.7 Above averageCase summary
Discussion
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4 months ago
Translation
good day
My problem involves both deposits and withdrawals. I've been patient and didn't want to file a complaint, but it's gotten to the point...
I opened my account at INBET Mexico on January 11, 2026. They gave me a $2000 bonus with a 40x wagering requirement, which I met. When I tried to withdraw, they asked for a $200 deposit. I made my deposit via SPEI transfer on January 12, 2026, and it still hasn't appeared in my casino account, even though it was deducted immediately. I just inquired again about the deposit, and they just keep telling me to wait, that they'll reply by email. First, they said 24 hours, then 24 to 72 hours, and now I'm just waiting with no response date, no updates, and my balance hasn't been credited to my account. It's been 14 days since the transfer, and I still haven't been able to withdraw the money I won with the bonus. I even played a little to see if there was any change, but nothing.
I hope you can help me
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear MTij,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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4 months ago
TranslationOkay, I'll keep waiting, because they won't give me the name of the payment provider and only
They keep telling me to wait without even giving an estimate of when it will be reflected in my account.
If I have any updates, I'll let you know immediately. I'd like to ask if you can't intervene until after a month? Or will I have to wait however long they want to process my deposit?
Thank you for your response.
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4 months ago
TranslationGood night
I'd like to update you on my case. My initial deposit via SPEI is still not showing up, but I was told I could deposit by card to withdraw my welcome bonus winnings, which I did. This card charge went through immediately, and the funds were deposited into my account, so I had no further problems collecting my winnings. The only thing left is for them to return that first deposit via SPEI to my account, which I made on January 12th.
I will keep you informed of any updates.
thank you
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3 months ago
Thank you for your reply.
To proceed with your case, could you please forward me the following documents?
- deposit receipt
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.
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3 months ago
TranslationGood afternoon, I would like to inform you that my deposit from January 12th has finally been processed and is now reflected in my casino account.
Thank you so much 🙏
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3 months ago
Dear MTij,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
