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good day

My problem involves both deposits and withdrawals. I've been patient and didn't want to file a complaint, but it's gotten to the point...

I opened my account at INBET Mexico on January 11, 2026. They gave me a $2000 bonus with a 40x wagering requirement, which I met. When I tried to withdraw, they asked for a $200 deposit. I made my deposit via SPEI transfer on January 12, 2026, and it still hasn't appeared in my casino account, even though it was deducted immediately. I just inquired again about the deposit, and they just keep telling me to wait, that they'll reply by email. First, they said 24 hours, then 24 to 72 hours, and now I'm just waiting with no response date, no updates, and my balance hasn't been credited to my account. It's been 14 days since the transfer, and I still haven't been able to withdraw the money I won with the bonus. I even played a little to see if there was any change, but nothing.

I hope you can help me

buen día

mi problema es tanto de depósito como de retiro, les comento: tuve paciencia y no quería llegar a meter queja, pero ya se me hizo mucho…

Desde el 11 de enero 2026 abrí mi cuenta en INBET México, me dieron un bono de $2000 el cual tenías que completar un rollover de 40x, lo completé y al momento de querer retirar me pidieron $200 de deposito, mi depósito lo realicé vía Transferencia SPEI desde el 12 de Enero 2026 y es fecha que sigue sin verse reflejado en mi cuenta del casino y si me lo descontaron inmediatamente, ahorita acabo de preguntar nuevamente por él depositó y sólo me dicen que espere, que me contestarán por correo primero me dijeron que 24 horas, luego que 24 a 72 horas y ahora solo espere sin darme fecha de respuesta, sin decirme si hay novedades, sin abonar mi saldo a mi cuenta… ya van 14 días de la transferencia y por lo mismo no he podido retirar mi dinero que gané en el bono, ya hasta jugué un poco para ver si había alguna cambio y nada.

Ojala puedan ayudarme

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Dear MTij,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Okay, I'll keep waiting, because they won't give me the name of the payment provider and only

They keep telling me to wait without even giving an estimate of when it will be reflected in my account.

If I have any updates, I'll let you know immediately. I'd like to ask if you can't intervene until after a month? Or will I have to wait however long they want to process my deposit?

Thank you for your response.

De acuerdo, seguiré en espera, por que no me dan el nombre del proveedor de pagos y solo

siguen diciendo que espere sin siquiera dar un aproximado de cuando se verá reflejado a mi cuenta.

si llego a tener alguna novedad les avisaré de inmediato, quisiera preguntar de parte de ustedes no pueden interceder hasta después de 1 mes? O de plano me tendré que esperar el tiempo que ellos quieran reflejar mi depósito,?

Gracias por su respuesta

Good night

I'd like to update you on my case. My initial deposit via SPEI is still not showing up, but I was told I could deposit by card to withdraw my welcome bonus winnings, which I did. This card charge went through immediately, and the funds were deposited into my account, so I had no further problems collecting my winnings. The only thing left is for them to return that first deposit via SPEI to my account, which I made on January 12th.

I will keep you informed of any updates.

thank you

Buenas noches

quisiera darle actualización a mi caso, aún siguen sin verse reflejado mi depósito inicial vía SPEI, pero me comentaron que podía depositar por tarjeta para poder retirar mi ganancia del bono de bienvenida y así lo hice, este último que fue un cargo a tarjeta si paso de inmediato, realice el retiro y ya me depositaron a mi cuenta por lo que ya no tuve problema en cobrar mi ganancia, lo único que falta es que me regresen a mi cuenta ese primer depósito vía SPEI DESDE EL 12 de Enero.

cualquier novedad estaré comunicándoselo

gracias

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Good afternoon, I would like to inform you that my deposit from January 12th has finally been processed and is now reflected in my casino account.

Thank you so much 🙏

Buenas tardes, quisiera comentarles que hoy por fin ya quedó resuelto mi depósito del 12 de enero, ya se vio reflejado en mi cuenta con el casino.

muchas gracias 🙏

Dear MTij,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru