SpinCity Casino - Player's winnings have been delayed.

I won 12,168$ last month on Spin.City casino and never got my money. Every time when I ask for my money, seam answer (we are too busy you have to wait) I never gonna get my money. Spin.City casino the biggest SCAM EVER.

Dear Jilda1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

HI I never withdrawal money from that SCAM Spin.City casino, that is my first withdrawal attempt. They don't even bother asking me for any documents. I'm 100% sure that Spin.City casino is a scam and I will never get my money. Thanks for the response, have a nice day 😊 Does wining are without bonuses

Hi after 17 days they finally asked me for some documents. I will send them the documents, but I'm 100% sure that there will be more issues with that casino .It is a total SCAM. I had to wait 17 days before they asked me for documents, probably now I will wait 17 months 😃 I will let you know. Thanks have a great day.

Hi ,like I told you in previous post that I'm expecting more issues from that SCAM Spin.City casino ,I was right. After 17 days waiting for them to ask me for my documents,today they told me to upload them. The moment I tried there SCAM app crashed and now u can't do anything, they don't answer any emails, nothing. I really don't get how they still have a license. Thanks for your time.

Thank you for the update. Have you been able to upload any of your identity documents to the casino's website or do you still have some technical issue?

Hi thanks for the response, I managed to upload waiting for them to tell that my document are wrong 😅. I will let you know. Thanks

Hi ,like I told you that they gonna keep playing that game of refusing to pay me. Two days ago I sent all documents, today I got a message to send my documents for verification. They don't bother explaining what was wrong with documents I already sent. I'm pretty sure that if send my documents 100 times it will be the same. Is it possible some how to get information what was wrong with my documents. The only answer from them is send documents for verification. I will never gonna get my money from that SCAM Spin.City casino. I'm willing to pay to a gambling lawyer if known one,or if you can tell how to find one. Thanks

Could you please tell me which of your documents have not been approved by the casino? Have you sent all the documents on time and in the correct format?

Hi, credit card .But to be honest I use that card maybe 1 time, and now they want me to take a Selfie with my card and statement so they can see that the card belongs to me. It is stupid the card is Costco mastercard with my picture on it. They just look for a reason not to pay .99% of my deposits are made by using etransfer I send all information for my bank account so they can see that etransfer belongs to me. For now I think they accepted all documents, except that card. They just look for a reason not to pay. I don't get it after so many bad reviews ,they still work. Thanks for the response. I'll keep you posted, I'm sure that will be more problems with that SCAM SPIN.CITY CASINO. THANKS

Please bear in mind that the casino has the right to check the validity of all the documents used for registering and depositing/withdrawing in the casino. We recommend the players cooperate with the casino and provide all the requested documents on time and in the correct format.

Could you please advise if you provided the casino with the photographs of your credit card?

Yes I did it.

Yes I did it

Have the photographs been approved?

Yes

Thank you for the information. Could you please tell me what the current status of your withdrawal request is?

I will let you know tomorrow. Thanks

Everything is ok, finally I got my money Thanks

Dear Jilda1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru