SpinBetter Casino - Player's account closure request is ignored.

I've been playing for a long time, check the casino, I haven't won, not once I tell them to close my account and they don't do what I say, they don't close my account. Please help these thieves close my account.

Dear Tsaka,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you sent the request to close your account to block@spinbetter.com? Have you also stated the reason why you wish your account to be closed?

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Dear Tsaka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.