The player from Greece had requested the closure of his casino account, but the request was not processed. He had sought assistance from the complaints team to close the account. The team had reached out to the player for additional information and had extended the response time by 7 days. However, the player did not respond to the team's inquiries. As a result, the complaint was rejected due to lack of response from the player.
SpinBetter Casino - Player's account closure request is ignored.
Amount: €3,000
SpinBetter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
Public
Public
1 year ago
I've been playing for a long time, check the casino, I haven't won, not once I tell them to close my account and they don't do what I say, they don't close my account. Please help these thieves close my account.
Public
Public
1 year ago
Dear Tsaka,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you sent the request to close your account to block@spinbetter.com? Have you also stated the reason why you wish your account to be closed?
Could you please confirm if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
