The player from Germany played and won playing with a welcome bonus, but his winnings disappeared. The player confirmed the issue was resolved.
Spinamba Casino - Player’s winnings from a bonus disappeared.
Amount: €250
Spinamba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Spinamba Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
10 days ago I successfully converted my welcome bonus (70€ deposit) and had around 250€. When the wager reached 100%, the balance suddenly disappeared and was not added to the real money. Since then I've been told that I should wait.
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1 year ago
Dear Nico8888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I reviewed the bonuses on offer but there are multiple on offer. Could you please specify which welcome bonus did you claim? Has the casino acknowledged the issue and explained if your balance will be returned to you or not?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello, I used the 300% bonus from a deposit of €70 and implemented it completely. The casino has confirmed that I will receive my winnings but nothing happens
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1 year ago
Dear Nico8888,
Could you please advise which games did you play in order to wager the bonus? (slots, live games, multiplayer) Could you please forward the communication between you and the casino to my email at tomas@casino.guru ?
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1 year ago
Dear Nico8888,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
