The player's winnings generated from bonus were canceled without further explanation. The complaint was rejected as the player stopped responding.
Spin247 Casino - The player's winnings got canceled.
Amount: €2,000
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
I won € 80 with the registration bonus and with this € 80 I won over € 2000 in roulette. All requirements such as proof of identification, account numbers and bonus winnings were met. I tried to get withdrawals via Bitcoin as well as via the account. The money is simply deleted from the account, left in the Transaction folder for a day and then deleted. There is no answer from support and not a single cent was paid out.
Automatic translation:
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3 years ago
Hello kinglouie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spins247 Casino. Please allow me to ask you a few more question before we would try to contact the casino to clarify it as much as possible.
Did you make any deposit into the casino? Could you please advise when did they void your winnings? Have you made any withdrawal from the casino in the past? If you have any proof or communication between you and the casino, please send it to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you out in your case.
Regards,
Nick
Casino.guru
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3 years ago
Dear kinglouie,
We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.
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2 years ago
The complaint was reopen by the player with the following message:
"Sorry, I was unable to attend the last few weeks. No, I have not yet received any payouts from the casino and I have not yet paid in any real money.I only won money with free spins and then multiplied the won money at roulette point after I went to payout, the transactions (payouts) stood for a while under the menu item transactions and after about 2 or 3 days they were deleted then I got the message the next time I log in
- no transactions
And the money was withdrawn from my account. I made withdrawals via bank transfer and withdrawals via Bitcoin within a week and it was always the same. They were under Transactions for two or three days, then deleted, the money was withdrawn from the account and nothing was transferred."
Dear kinglouie,
Could you please advise if you have received any explanation from the casino regarding this issue? As I see it now, there must have been some kind of breach of terms. Also in case you have never made any deposit into casino, it is hard to move forward as you basicaly lost nothing. Most of no deposit bonuses are limited for winnings so making a withdrawal request of 2000€ would be impossible as well.
