Spin Samurai Casino - Player's winnings have been confiscated.

I play at spinsamurai casino quite often and have for over a year. the support is great along with the bonuses I have always only hit near 800 or alittle more and I was ready to ask for account removal and move on and play elsewhere. But today I hit big 6 thousand which I was very happy about but just as I was trying to withdraw I got logged out of the system and couldn’t get back in for over two hours once I was able to log in all the winnings disappeared from my account like it’s been played or wiped from the system I’m very dissapointed and currently waiting for my vip manager to contact regarding the issue

Dear Lykascorpian85,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Samurai Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you managed to contact your VIP manager or support and get an explanation of the situation?
• Have you been accused of breaching any rules of the casino?
• Have you withdrawn previously from the casino? Have you passed KYC verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes my vip manager is currently on to the matter as we speak and yes I have made successful withdraws from this site Iam fully verified also. My account has been temporarily closed while they investigate further Iam female by the way just correcting the he and he’s in your response to my complaint. I really hope this matter is resolved as spinsamurai is a great online casino and i have never had issues using the platform before this is the first time I’ve had an issue a support team member did say it is possible the game I was playing was left on autospin as I was logged out and that it may have kept playing and that’s how the winnings dissapeared as I was logged off for sometime and during was trying to log back on which to no avail.

want to close and delete this complain due to no fault of the casino I have had the matter sorted by authorities who are now on the matter thankyou

Dear Lykascorpian85,

We’ve closed this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.