Slottica Casino - Player’s withdrawal has been declined.

I requested a withdrawal of R $ 100 to test if the site really paid. I was given a period of 36 hours and 60 hours have passed and so far I have not received any amount. I contacted the online agent. He told me that there was no balance in the account, of course not if I had requested the withdrawal. Since then he has not responded

Dear Raildo,

Thanks for submitting your complaint and I’m so sorry about your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Did the casino ask you to send them documents needed for the verification process? Did you play with any bonuses at this casino? If yes, could you specify which bonus it was?

Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Thank you so much for your reply.

Best regards,

Satrio

They don't want to pay. I've been given many different excuses

Hi Raildo,

Thanks for your reply. We require some information from you to clearly know what the problem is. Did you play with any bonuses at this casino? If yes, could you specify which bonus it was?

Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Thank you so much for your reply.

Best regards,

Satrio

Dear Raildo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.