SlotsPalace Casino - Player's withdrawal is delayed after account closure.

I'm currently on vacation and these past days I've decided to do a bit of slot playing. Playing at this casino turned out to be a mistake.

I had lost over 240 euros and decided to withdraw, even though I still had about three hundred euros left in my account. Since they don't have a self-exclusion function, I decided to send an email to prevent me from making more deposits and they immediately blocked my account without the possibility of withdrawal, unlike all other casinos that, even though they don't allow more deposits, they allow you to withdraw your money.

I contacted their chat, which I still have access to, and they assured me not to worry as they would proceed with a manual withdrawal.

I've been waiting 8 days for this manual withdrawal, sending emails to remind them of their obligation. They asked for my account information, but in a very cursory manner as if they weren't truly interested.

They do not respond to my emails, only in the chat, and they just tell me not to worry.

I fear that I've lost 300 euros.

Don't gamble at this casino, it's not reliable, they don't address complaints,

I requested a six-month self-exclusion and they didn't even send me an email confirmation. They went straight for the money. Thank you very much. I hope I explained myself well.

Hello rufus08,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for the withdrawal to be processed in any online casino.

Looking forward to your answer.

Regards,

Nick

My account had not been verified. I never play with bonuses,

The last time I spoke to them was through chat about 5 years ago.

It's a chore what they've done to me. has no name

I don't know whether to report them at least for the record that this site is very dangerous

Thank you for taking an interest in the case.

Hello rufus08,

As most casinos require verification in order to withdraw, maybe it would be much faster if you would go through the process. Also please keep in mind that verification and withdrawals may take up to 14 days.

Could you also clarify whether your account is currently still open or not? What was the last time you hear from the casino?

I think they misunderstood me. They, slots palace, won't let me access my account, I can't carry out any documentary verification, they have closed all access to the page, they don't respond to my emails either, when I self-excluded they didn't send any confirmation email. It is as if they did not exist.

In the chat, which is the only thing I can access, they tell me that they are already processing it blah blah blah

I have read several reviews that others make of Slots palace and they are invariably negative, how is it possible that you continue to classify them as a safe casino, I do not understand it, they are undoubtedly scammers,

Hello rufus08,

Why do you expect to have access to the website if you self-excluded yourself? Also if you are excluded and still have money on your casino account, it will most likely take longer for the casino to process it.

Please forward any kind of communication or evidence you have with the casino to nikolas.b@casino.guru.

Most casinos, when you exclude yourself, allow access to your account so you can withdraw, what they prevent you from playing or depositing more money.

Slotspalace prevents any type of access to the account. They do not respond to emails, only the typical response of: we are studying your complaint, clearly automatic. I have been waiting for a response from them for more than a month and there is no way. They only respond through live chat, in which they tell me to forgive them for their negligence and that they will immediately proceed with the withdrawal, but then nothing at all.

They want more proof of their lack of seriousness, there is no way they will make the withdrawal.

Please reconsider your rating regarding this casino. It is evident that it should not be considered a safe casino.

Thank you rufus08 for all the information provided so far. Would it be possible to forward your initial self-exclusion request you sent to the casino? Please forward it to nikolas.b@casino.guru.

Dear rufus08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.