HomeComplaintsSlotsNBets Casino - Player’s request for a self-exclusion has been overlooked.

SlotsNBets Casino - Player’s request for a self-exclusion has been overlooked.

Amount: £2,000

SlotsNBets Casino
Safety Index:Very low
Submitted: 16 Jun 2022 | Case closed : 07 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the United Kingdom has tried to self-exclude from the casino. Unfortunately, the enquiry was ignored. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago

I have continually requested self exclusion which is ignored

more than 6 mnths ago !

Sensitive attachment
Sensitive attachment
2 years ago

Dear nikkibox12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

This is the only screenshot that we received from you so far:


I have checked the general terms and conditions, and this is what I found (here):


„RESPONSIBLE GAMING

...

SELF EXCLUSION

Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self exclude. Self Exclusion means that your account will remain closed for up to 30 days. To enable self Exclusion, please contact our Customer Support via Email with your request.

Please contact us if you require any further information or assistance on Self Exclusion or Time Out options."


Is this the email address that you have sent your email to?

support@snbets.support

 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
2 years ago

Dear nikkibox12,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


Edited by a Casino Guru admin
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news