Slots of Vegas Casino - The player's struggle to verify.

They asked me to add certain documents to verify that I am who I say I am which is fine and I expect that, but to be told over and over that I need to add then re-add the same documents over and over again each time they are fully approved and show approved in the documents screen is VERY VERY frustrating. All the customer service does is tell me to add the documents AGAIN ! Then today they show that I am completely approved to do a withdrawal so I attempt to withdraw my winnings only for it to read incorrect bitcoin address which is bs because I followed all the instructions and even triple checked that my bitcoin address was valid and worked in my wallet and it still gave me an error message. So I contacted customer service and they told me that they needed to verify my transactions and wanted me to send them my bank statements to show that I had made the transactions. I was like WHAAAT ?!?! How in the hell could I be playing their lame ass slots if I didn't have any funds in my account ?!?! Someone riddle me that ??Sounds to me like they were accusing me of some kind of stealing. Which I have no idea how that can be done and frankly I'm a little insulted and a lot pissed. I would not bother with this casino they have piss poor customer service, make you jump through hoops in order to receive your winnings ( even after you've provided everything that they have asked for ) ( just for them to make you do the whole uploading of doc over and over again ), then insult you and ask to see very personal information ie. bank statements, and you still walk away empty handed. Not to mention I blew through 1100 bucks of the original winnings that I had and wasn't winning crap ! Thank God, I only started with 80 bucks and didn't bet the farm with this crappy casino ! Do yourself a huge favor and spend your money elsewhere, maybe take your dog or cat for a walk instead of gambling here because you're just in for a major headache when you attempt to withdraw any money. I'll stick to my local casinos they have better games and far far less hoops to jump through !

Hello Steve,

Thank you very much submitting your complaint and I'm sorry to hear about your issue with Slots of Vegas Casino.

Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.

Could you please specify how long have you been trying to verify yourself in the casino? Which payment method did you use for deposit? It is common that you have to also make a deposit with the payment which you wish to use for withdrawal to verify it - that it's yours and you can use it.

Please also send forward any relevant proof or communication with the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Additonal information from the player:

Hello Nikolas ! 

Thank you for taking up my complaint. Here is the answers to your questions - 

1) I have been trying to verify for at least I would say it's been somewhere around 3 weeks or so. 

2) You also asked about the payment / deposit method and it was always the very same card that was used from the very start. Never changed it and it was the one that was "verified" by them. Card 3906, that I think is the last 4 of it. Sorry don't have the actual card in front of me at the moment but I'm pretty positive that that is the last 4 of the card. 

Please don't hesitate to email me back if you have any further questions. I hope I answered them correctly. I look forward to resolving this matter soon. Thank you so much for your time to this. Have a great rest of your day !!

I would like to thank you for the information and asked you in e-mail too to answer directly here on the complaint. I'll now forward the complaint to my collegue Viliam who will be assisting you from now on.

Regards,

Nick

Casino.guru

Hello stevermarical,

I looked at your complaint and will do my best to help you. I would like to invite Slots of Vegas Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Viliam,

Hello Viliam. Also just wanted to keep you in the loop. I no longer have that much money to withdraw from my account. It's down to around 300 or so. But none - the - less , I'd still like to be verified so when the time comes I will be able to withdraw it. So thank you for your assistance in this matter.

~Steve

Dear stevermarical,

thank you for the update, I've changed the disputed amount.

Hey all,

We have an automated documents process now stevermarical which is amazing most of the time, sometimes it doesn't function as well as we'd like it to (which is rare but) in these cases it's necessary to do things the "old fashioned" way. One of my agents will be reaching out to you to confirm the necessary documents as well as your method of payout.

Watch for his email, follow his instructions, and we should be able to get things moving for you.

Best wishes,

Nick and Slots of Vegas

Dear stevermarical,

let me know about your progress when you'll manage to get in touch with the agent, please.

Viliam,

Okay I will. I have not received any emails from them yet, but I will keep my eyes open for them.

Thank you,

Steve R. Marical

Hey Steve,

The email was sent on Wednesday the 29th to the @outlook account registered in your casino account (and on this website as well), check your spam folder. Perhaps it wound up there.

Best wishes,

Nick and Slots of Vegas

Dear stevermarical,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.