The player from the US was dealing with a casino that had disappeared from the internet. She had a pending withdrawal of $810 and was unable to reach the casino as their online presence, including their certificates and security, was gone. There were others with the same issue. The player managed to contact the casino, but received an unsatisfactory response. The casino's website later became accessible again. However, due to the lack of response from the player to the Complaints Team's inquiries, we were unable to proceed with further investigation or provide potential solutions. The complaint was rejected, but the option remained for the player to reopen it in the future.
Slots of Vegas Casino - Online casino disappeared, leaving player’s withdrawal pending.
Amount: $810
Slots of Vegas Casino
Safety Index:Above averageSafety Index
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7.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
This Casino has disappeared from the Internet. I have a pending withdrawal of $810 and they are literally not online anywhere. Their certificates and Security is gone. I went to Reddit and everyone is wondering where they are several people have withdrawals pending I need to know where my money is and when I will get it.
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1 year ago
Dear sullsinger1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you provide information on the most recent instance when you managed to access your casino account successfully?
- Has your account been verified without any issues in the past?
- Have you attempted using different devices to access the website?
In recent days, we have received numerous complaints regarding several casinos within this group experiencing the same issue of inaccessibility. We have reached out to the Casino Representative and will keep you updated on any further developments as soon as we receive a response from the casino.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
I reached out as recently as an hour ago. The rude chat agent stated they had no problems with their server!!!! Further stated my request was "pending" and be patient and wait!
I am furious! I had used several devices and yea my account has been past verified multiple times.
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1 year ago
The good news is that the casino has sorted out the problem with its website accessibility. Could you please advise since when is your withdrawal pending? Thank you.
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1 year ago
Dear sullsinger1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
