The player struggles to withdraw his balance as it is delayed by the casino.
Slots dreamer Casino - The player struggles to withdraw his balance.
Black points: 971
Amount: €3,500
Slots dreamer Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Slots dreamer Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello
My account has been verified at this casino.
But :1- it takes at least 1 week to 10 days to respond to look at a withdrawal, and constantly finds something new.
In other words, my 3500 euros will take me 6 months to get out, if I even get it out.
Note: So far they have not paid anything out.
Their last excuse you have to fill in correct account no , as if it is new because I have filled in correct account +that they got it on iban.
Milad
Automatic translation:
Public
Public
2 years ago
Hello milad1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot dreamer Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
My account was verified about 4 weeks ago, I played with real money, no bonus.
They don't answer.
Milad
Automatic translation:
Public
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2 years ago
Thank you milad1 for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello milad1,
This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Slots dreamer Casino to join the conversation and participate in the resolution of this complaint.
Dear Slots dreamer Casino,
Can you please update us on the player's withdrawal status?
Best wishes,
Tomas
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2 years ago
Translation
This is their latest invention (sorry).
Milad
Automatic translation:
Public
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2 years ago
Dear milad1,
Could you please inform us if you had previously provided the casino with a coloured bank statement?
Thank you.
Best regards,
Tomas
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2 years ago
Translation
Yes, then they have received everything, and every time an apology.
Milad
Automatic translation:
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2 years ago
Thank you, milad1, for updating me with the information. Let's now wait for the casino to reply.
Kind regards,
Tomas
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
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2 years ago
Dear milad1,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I wish I could be of more help.
Kind regards,
Tomas
