Slots dreamer Casino - The player struggles to withdraw his balance.

Hello

My account has been verified at this casino.

But :1- it takes at least 1 week to 10 days to respond to look at a withdrawal, and constantly finds something new.

In other words, my 3500 euros will take me 6 months to get out, if I even get it out.

Note: So far they have not paid anything out.

Their last excuse you have to fill in correct account no , as if it is new because I have filled in correct account +that they got it on iban.

Milad

Hello milad1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot dreamer Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified about 4 weeks ago, I played with real money, no bonus.

They don't answer.

Milad

Thank you milad1 for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello milad1,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Slots dreamer Casino to join the conversation and participate in the resolution of this complaint.

Dear Slots dreamer Casino,

Can you please update us on the player's withdrawal status?

Best wishes,

Tomas

This is their latest invention (sorry).

Milad

Dear milad1,

Could you please inform us if you had previously provided the casino with a coloured bank statement?

Thank you.

Best regards,

Tomas

Yes, then they have received everything, and every time an apology.

Milad

Thank you, milad1, for updating me with the information. Let's now wait for the casino to reply.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear milad1,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas