The player from the United Kingdom had two pending withdrawals, one for 2,000 euros and the other for 2,500 euros, which had remained unprocessed for 2 weeks and 5 days respectively. The casino had not responded to his inquiries about these withdrawals. These were not his first withdrawals, as previous ones had been processed with some delay. The player's account had been verified in mid-November, and he had had no contact with the casino since December 12. Despite our attempts to engage the casino in resolving this issue, they had not responded. We had marked the complaint as 'unresolved'. We had recommended the player to contact the Curaçao Interactive Licensing Authority, as the casino claimed to be licensed by them.
The player from the United Kingdom had two pending withdrawals, one for 2,000 euros and the other for 2,500 euros, which had remained unprocessed for 2 weeks and 5 days respectively. The casino had not responded to his inquiries about these withdrawals. These were not his first withdrawals, as previous ones had been processed with some delay. The player's account had been verified in mid-November, and he had had no contact with the casino since December 12. Despite our attempts to engage the casino in resolving this issue, they had not responded. We had marked the complaint as 'unresolved'. We had recommended the player to contact the Curaçao Interactive Licensing Authority, as the casino claimed to be licensed by them.
Automatic translation: