The player from the United Kingdom had two pending withdrawals, one for 2,000 euros and the other for 2,500 euros, which had remained unprocessed for 2 weeks and 5 days respectively. The casino had not responded to his inquiries about these withdrawals. These were not his first withdrawals, as previous ones had been processed with some delay. The player's account had been verified in mid-November, and he had had no contact with the casino since December 12. Despite our attempts to engage the casino in resolving this issue, they had not responded. We had marked the complaint as 'unresolved'. We had recommended the player to contact the Curaçao Interactive Licensing Authority, as the casino claimed to be licensed by them.
Slotpot Casino - Player's withdrawals have been delayed.
Black points: 608
Amount: €4,500
Slotpot Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Slotpot Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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11 months ago
two withrawal 2000 and 2500 euro , one of them im waiting from 2 weeks , the second from 5 days after (3 days supposed to send me)no contact, ask about withrawal and no answer.
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11 months ago
Dear PeterCam,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please advise if they were your first withdrawals in this casino?
- Have you accumulated your winnings with or without an active bonus?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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11 months ago
thank you for taking care of my case, no it is 4 and 5 withrawals. earlier with a delay, but they paid and the money was available on my bank account for the next business day. the bonus rules have been successful on 4 and 5 withrawals, I am sending confirmation of the payment that has not been received since December 9 and finishing wagering bonus with 5 withrawal.I was verified in mid-November. further from 12/12 no contact with the casino. please support
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11 months ago
Thank you very much, PeterCam, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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11 months ago
Dear PeterCam,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slotpot Casino representative to join this conversation.
Dear Slotpot Casino,
Could you please provide more information about this case?
Thank you in advance,
Mirka
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11 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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10 months ago
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. According to the casino site, the casino is licensed by the Curaçao Interactive Licensing Authority (helpdesk@curacaolicensing.com) but we are unable to verify that. I recommend you contact and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Mirka
