The player from Austria has requested a withdrawal one day prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
SlotHunter Casino - Player’s withdrawal has been delayed.
Amount: €204
SlotHunter Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello, I requested a withdrawal of €205 via Skrill on 2/23/2023. This amount has been canceled!
I was told that documents are required, and have also uploaded all documents (selfie with passport, bank statement, Skrill bank statement, passport and also my payslips - which were required?) by mail and in the casino profile!
I have repeatedly requested a payout and this has been canceled again and again!
In the chat I was told that everything was ok and I could request a payout - I did so, but unfortunately without success! Of course, the payment was canceled again!
I don't know what to do next, or I don't know where the problem lies!
All required documents were sent and I did everything right, only the casino just won't pay out!
I hope you can help me with this case!!
Thank you very much and I look forward to working with you!
Automatic translation:
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1 year ago
Dear noraxi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
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1 year ago
Translation
Hello dear Casino Guru team
Thank you for the feedback!
I have the problem that when I request a withdrawal, it is immediately canceled!
My account was or is verified, I have made 2 withdrawals in the past and received them!
In my opinion, strange documents are required from this casino manager - such as pay slips, or credit notes that I have received from the tax office!
I don't understand why these documents are important for a payout?
I have already sent all other documents several times (passport, bank statement - all deposits are visible, account statement flashy - all deposits are visible
I keep being told to wait for the manager to review these documents!
And as soon as one document, such as a payslip, has been checked, I get another email about another document that is required - such as a credit note from the tax office!
For me, this thing is extremely dubious and very negative!
I hope you understand my concern and hope for a positive conclusion!
Many thanks. Best regards
Automatic translation:
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1 year ago
Translation
Hello dear team
I received an email from Casino Manager today saying I can request a withdrawal now!
I did so and got my money!
It's just a pity that communication was so cumbersome and that unnecessary documents had to be sent before approval was obtained.
For these reasons I will still close my account at this casino.
I would like to thank you very much for your quick work, and I still believe that you made things progress a little faster than if I had not opened the case!
Many thanks, best regards!!
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, noraxi, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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