The player from Germany had encountered issues when he tried to withdraw his winnings of 1956 euros from Slothunter Casino. After he wagered his bonus and attempted to withdraw, the casino deactivated his account for unspecified internal reasons while retaining both the deposit and winnings. The player had not verified his account before the issue occurred. After we initiated communication with the casino, they asked the player to provide proof of deposit. The casino had previously informed the player about the account closure 10 days prior. Following our intervention and the player's cooperation with the casino's requests, the issue had been successfully resolved and the player had received his winnings.