Slot Madness Casino - Player’s withdrawal is delayed.

Hello. I have reached out to slots madness 6 times in the last 4 weeks regarding a withdrawal of $800 in Bitcoin with a promise of immediate deposit to my account. I saw on my account that it was approved for withdrawal on 10/18/2024 and the account is still in a negative withdrawal state, meaning that it has gone somewhere however it has not gone to my Bitcoin account. I adhere to the casino guidelines confirming I did not mix funds and I do have proof to confirm that. I would just like to collect my winnings. Can you assist?

Dear mscorrenamoreno,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear mscorrenamoreno,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear mscorrenamoreno, thank you for the information provided via email.

Did you share the correct cryptocurrency address with the casino for the withdrawal?

Could you please provide proof that the funds have not been received?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.