The player from Finland faces issues withdrawing winnings, despite sending and verifying all required documents. After six months without a response from the casino and being banned without explanation, the player is seeking assistance.
Skol Casino - Player’s account is closed and funds are delayed.
Amount: €3,000
Skol Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 9h 53m 51s
Case summary
14 hours ago
Public
Public
15 hours ago
Translation
The casino is not cooperating in paying out my winnings, even though all documents have been sent and verified. The process has now taken about six months. The casino no longer responds to my emails. I have also been banned from the casino and am not receiving any explanation as to why, even though I have not breached any rules.
Automatic translation:
Public
Public
14 hours ago
Dear Sirkki0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus? If so, which bonus did you use?
Could you please share your communication with the casino regarding the withdrawal and blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Sirkki0 has 6d 9h 53m 51s to reply
