Silver Oak Casino - Player’s withdrawals have been discontinued.

I won $30,000 at this casino around June of 2021. From there I went through a lot of red tape and document submitting only for them to say they did not receive it when the system said submitted properly. I had plenty of difficulty with them emailing me back to confirm receipt of things as well. Once we finally got through that stage and I was set up and fully verified I did not receive payment.

I had trouble with them accepting my wire transfer data from Wells Fargo Bank. That went on for some time although it was all accurate.

I also requested to receive my winnings via Bitcoin since that would be easier and also faster. They refused because they said I did not deposit via Bitcoin.

To date, I finally received 3 payouts of $2,500 on 10-13-21 and 10-25-21and 1-24-22. They have paid out nothing else since then! I have chatted with them at least 30 times since that point and they always say they will escalate it and then there are no results and no money.

Your assistance is greatly appreciated.

Dear Sharaye,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please let me ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of $30,000 has been approved by the casino and subsequently split into several installments? Could you please advise how much is the remaining amount to be received? Is it $22,500, did I understand correctly?

If there’s any relevant communication or supporting evidence, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sharaye,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.