Silver Oak Casino - Player’s withdrawals are delayed.

have not seen approval yet for my 2 withdrawals

just following up 🙂

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why your withdrawal hasn't been approved yet?
• When did you request the withdrawal of your winnings and what is its status?
• When was the last time you were in contact with casino support and what did you discuss?

Looking forward to hearing from you.

Best regards,

Tomas

they have not been approved yet similar to my slots of Vegas withdrawal.

thanks for checking on these nick !!

Still no approval- following up - I have also used the chat feature on both sites.

Dear britterlynne,

I am sorry but you haven't responded regarding the details I asked for earlier.

Please note we ask for your cooperation and clarification before we involve the casino in complaint resolution. I appreciate your response.

It was approved yesterday.

thank you !

Did the payout reach you in full?

May we consider the issue resolved?

I'll await your reply.

No payout 😕

Thank you very much, britterlynne, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you !

still no funds sent yet. Please see if the request has been sent to the 3rd party for payment

Dear britterlynne,

I'm Romi, and I will be taking care of your complaint from now on.

I would like to invite the Silver Oak Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Silver Oak Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response!

Best Regards,

Romi

Greetings all,

I have reviewed the account and can see that a payment left the casino to the 3rd party payment provider today (10/10/24) for dusbursal as a bank wire transfer. As a general rule we are looking at 3-10 business days on delivery, once this payment has arrived I will see what I can do to get the rest of them out the door for you britterlynne.

Best wishes,

Nick and Silver Oak

Thank you nick !! 🩷🩷

Hello all.

Thank you, Nick and Silver Oak, for explaining the situation.

Dear britterlynne, could you confirm whenever you receive the withdrawal, please?

Best regards,

Romi

I will get back on as soon as I receive it . Thank you all

no deposit yet

There is a $1600 deposit that is not been approved yet for some reason on top of the $2500 that has been approved

Can someone please look into why the $1600 payment has not been approved

Silver Oak said they were escalating it for me. I just wanna make sure that you are all aware of what deposits and withdrawals I have.

I also have a $1900 withdraw from September 24

I have not seen the payout on that either and someone please check on all three of these please and thank you

The third one I’m waiting on is for 2400. I think it will be outside of the timeline in a couple of days as well.

Dear britterlynne, could you please advice us what is the total amount of the withdrawals you are waiting for, so I can contact Nick from Silver Oak and ask for an explanation about the withdrawals?

Thank you in advance.

Regards,

Romi

1600

1900

2400

Dear Nick from Silver Oak,

Could you please clarify the situation with all the withdrawals?

Thank you in advance.

Respectfully,

Romi

Following up

Following up again- I’m guessing they don’t work on weekends so I’ll try back tomorrow

Can someone please follow up with the casino - why am I not getting a response from ANY of the casinos ?!

i have several withdrawals

silver oak

slots of Vegas

AND raging bull

PLEASE HELP

Greetings all,

I can see that a payment was issued by the casino on the 10th of October for disbursal as a bank wire payment but it is still showing incomplete, generally we should have delivery by now. All of the requested withdrawals are now approved but an additional payment can't be issued until the one already issued has arrived. I will speak to the payouts department and see if they have further information.

Best wishes,

Nick and Silver Oak

THANK YOU NICK !!!!

Hello all.

Thank you, Nick, for the explanation and your cooperation.

We will wait for an update from you.

Sincerely,

Romi

Thank you nick! I see that the one stuck in limbo was finally approved hopefully there will be a pay out on at least one of these complaints I have open for silver oak and slots of Vegas

Hello all.

Dear britterlynne, please inform us whenever you receive the money.

Thank you in advance.

Regards,

Romi

I have not received any payment yet

No payment on this yet can you reach out to nick to

see if payment has been released by the 3rd party 🙂

Thank you Romi!!

waiting on the 2400 & 1600 both were approved

Hello all.

Dear Nick and Silver Oak, could you please check if there is any news regarding the payment?

Than you in advance.

Respectfully,

Romi

Why did my player class change now I am supposed to try and play through 30-40k. Before I can win anything. I think it’s a bit wild once someone is winning the casino take the option for winning away 🙈 please bring back the lower play through limits 

do they eventually come back?

Following up, I have still not received either one of these withdrawals

Greetings all,

There are two payments that should arrive literally any time now (if they have not already) for $1900 and $2400 respectively, and an additional payment issued to our 3rd party ($1580) on the 15th which should be arriving in the 3-10 business days following that date.

The final requested withdrawal has been submitted for review (and hopefully approval) and should be sent once the previously mentioned payments are confirmed delivered.

Best wishes,

Nick and Silver Oak

As always Thank you for your time and attention nick !!

Hello all.

Thank you, Nick and Silver Oak, for the information.

Dear britterlynne, we'll wait for the confirmation of receiveing the money from you.

Thank you all.

Respectfully,

Romi

Thanks Romi! I will let you know as soon as the payments arrive

Hi Nick & Silver oak!

i received a payout for 1960 and 1460

can you let me know which casinos those deposits are from out of the 3 complaints I have open?

silver oak

raging bull

or slots of Vegas?

Following up on payouts it looks like they broke it up into several $400 payments

Never mind the approvals were of my deposits 😆 anyway waiting on the 2500 from the 6th to be approved

Can you please please check on this still no deposit into my account

Hello all.

Dear Nick and Silver Oak,

Could you please check on the situation and let us know?

Thank you in advance.

Respectfully,

Romi

Nothing yet 😕

Following up

nov 19th - 1020 & 1480 - still have not arrived in my account

Dec 6th - 1250 approved and 1250 (the other 1/2) still in requested please escalate as all of these are past the waiting period of 7-10 days

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you !!

Dear britterlynne,

Could you please inform us if all of your payments have been received now?

If not, I will try once again to contact Nick.

Thank you in advance for your answer.

reagrds,

Romi

No - I have not received them

The casino never did respond

I may open up another complaint. I don’t want to just lose my money because no one is responding.

there has to be something that can be done to see where my money is

Sounds like he was out sick and then was forced to take some vacation days

Hopefully, they have somebody to look over these cases in his absence if he is unable to

Thank you, britterlynne, I will now try to contact the casino also outside this thread, and hopefully we'll learn some news.

Please state the amount that is still missing.

Thank you in advance.

Respectfully,

Romi