The player from the United States had requested a withdrawal of $2200 on July 17th, 2024, which was approved on August 1st, but had not been received yet. Despite multiple inquiries to live support and the finance department for updates, the player continued to receive vague responses and was eventually ignored. The issue was resolved as the player had received the payment.
Silver Oak Casino - Player's withdrawal has been delayed.
Amount: $2,200
Silver Oak Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
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1 month ago
Hi, I Requested a withdrawal via wire for $2200.00 on July 17th 2024 it was "approved" August 1st 2024 i was also told that it was also sent for payment August 1st I have not received any funds yet I have asked silver oak live support numerous times now about the status of it or for some kind of update and just keep getting told to wait or to "check back in 24-48 hours" and that they do not have a time frame I have also contacted the finance department which told me there is no time frame yet and to contact silver oak live support for updates well now when I try to contact them I am just ignored I would just like to know where my withdrawal is I appreciate any sort of help.
thanks!
-Tyler
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1 month ago
Dear Tfraley123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Hi, no I have not gotten any winnings from this casino before, my KYC was completed and approved and for a bonus there was a deposit bonus but I have completed all the play through requirements.
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1 month ago
Dear Tfraley123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
