Shazam Casino - The player's unable to withdraw.

Customer service will not allow me to withdrawal, I've contacted them by email, phone, chat at least 4 hours a day for the last 3 weeks and they won't let me withdrawal.

Hello Justin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shazam Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Is your account already verified? Did you use any bonus to accumulate your current balance?

Please note that we usually recommend to wait at least 14 days after finishing the verification if it's your first ever withdrawal request as the casino requires additional check to process the payment.

Looking forward to your answer.

Regards,

Nick

Yes it is my first withdrawal, my account was verified on the phone and verified on the website and verified by email and verified in the online chat. It's been 3 weeks. I found the site through your website... pretty f*cked up how I got scammed.

Hello Justin,

Did the casino ever mention why can't you withdraw, any reason given?

The customer service representatives said I have been confirmed with the authorization process. The website shows authorization not confirmed.

Thank you Justin for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Should I not expect any results?

Hello Justin,

I looked at your complaint and will do my best to help you. I would like to invite Shazam Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Justin,

Thank you for reaching us.

We have contacted the Finance Department of Shazam Casino in regards to the matter you addressed us with.

Please kindly note that some of the mandatory documents, required for setting up your account for withdrawals, are still missing. Please check out your email box for the list of the missing paperwork and submit them in order to be able to request a payment.

Kind regards,

Shazam Casino team

I provided the documents requested 5 times. Still get ignored in chats

Hello Justin,

We were advised by the Finance department that they found no email from you with the documents missing. Could you please do it one more time and keep in touch with our Support Team, so they will check at once if it's received?

Thank you,

Shazam Casino team

Yes, I just submitted it again and the customer service chat confirmed they saw the email.

Dear Justin,

Thank you for the update, but could you please advise if you used the same email while sending those documents missing? There is still nothing from this email.

Anyway, the Finance department just told me they are ready to make an exception for you, so they will email you about that. Please kindly keep in touch with them.

Kind regards,

Shazam Casino Team

Did not receive any email from them... I sent documents again. Pretty sh*tty

Hi Justin,

The Finance team advised us that they received your documents and replied about the missing ones 04/04 to the email address mentioned here j*****@**********isal.com. Since then, they received no reply from you.

Could you please check all folders in your mailbox including Spam folder? Please let us know if you managed to find that email and if you replied.

Thank you!

Kind regards,

Shazam Casino team

Dear Justin,

follow the Casino's instructions, please.

Dear Justin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

GFY ... all of you scammers.

I used all the money at SHAZAM casino since there was no way to withdraw the $1800+.

It has taken over a month and no results, so I will just leave my negative review and hope that SHAZAM will provide a statement of loss for taxes... oh wait, I requested that already and they will not provide that information.

GFY ... all of you scammers.

I ALSO DO NOT CONSIDER THIS CLAIM RESOLVED OR CLOSED OR OPEN. IT SHOULD BE LISTED AS "NOT SOLVED".

I found the Curaçao gaming complaint forms, so you can delete mine from your horrible review site.

🖕

Justin,

since you've used your winnings in the Casino there is nothing we can help you with. Unfortunately, after gathering all the necessary information we are rejecting this complaint.