Roobet Casino - The player's account got closed.

Dear abdul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.

Could you please advise if you requested any withdrawal in the casino? Did you use any deposit or no deposit bonuses? When was the last time the casino responded to you? Also please if you have any relevant proof or communication between you and the casino, forward it to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve this case.

Best regards,

Nick

Casino.guru

i had no pending withdrawal there

and i haven't used any bonus out there

but i have funds out there

and i also made a new account to contact live chat regarding this and they kept me waiting for another 4-5 days

then the blocked me from live chat i guess cause i cant open live chat anymore

(btw i instantly told them i created this 2nd acc to contact them and they said its ok.)

it would be great if you can look up into this matter

it would be huge huge help!

wating for your reply

!!!!!

wating for your reply sir

hello

any update?

anyone there?

Hello abdul,

Thank you for providing us additonal information regarding the case. I'll be now forwarding your case to my collegue Marint who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

ok sir

waiting for his reply

Hello Abdul!

From now on, I will take care of your complaint. I would like to invite representatives of Roobet Casino into this complaint in order to help us resolve the issue.

thanks martin

for looking into this issue

Hello,

This player was locked due to them violating our ToS by selling accounts to customers located in restricted territories. They exploited the site further by manipulating our affiliate system as well. We will not be unlocking the customer's account.

Dear representatives of Roobet Casino,

I would like to ask you to send us a supporting evidence for this case via email. My address is: 'martin.d@casino.guru'.

WHAT?

Hello

Sir/Madam

Can you explain about the accusation

and second of all how can i manipulated affilate system!

initally i had no problem with my account

but when my referrals started to play high bets they seems to be a problem with me and they banned my acc

i have thousands of $ over there

i cant just let go of that account easily

The requested mail has been sent over.

martin

have you received the email?

btw representative of roobet casino

what evidence you talking about

Any update?

Hello?

hello sir?

Hello its been a long time Martin

you up there?

if not then please elescate the issue to someone else

thanks

Dear Abdul!

We have indeed received some kind of supporting evidence from the representatives of the casino, however they were insufficient to prove the casino's claim.

Dear Roobet Casino team,

I would like to ask you to provide us with further evidence, if you do possess any.

hello martin

thanks for responding to my message

hello

the representatives of the casino

its been a long time since my account got locked

like almost near a month!

I request Roobet casino to unlock my account!

Hello?

Other than the now deleted youtube video we provided, we do not have any further evidence. I regret we did not have the wherewithal to download the youtube video as evidence that this occurred.

There are no funds locked on the customer's account or anything of the sort to return to them, however we will not be unlocking the account as this customer's guilt was evident in the youtube video we viewed and linked (prior to it being deleted).

Hello representative of roobet casino

i don't understand

i just searched and got numerous of videos showing people selling accounts

it might be anyone of them

& this guy got 77000 views! on his videos and i can see people actively commenting on that and he even replying to those. What about him!

https://www.youtube.com/watch?v=pIsnJxf9jRo

and the other thing is about my account money

i also have pretty good amount in there in my affiliate vault

If roobet cant unlock my account i request roobet to send me the funds out there

Thanks

Hello Abdul!

Do I understand correctly that you are or were affiliated with Roobet Casino?

its not like only of that affiliate stuff

they locked my acc

and when i opened a new account for live support and told them about the issue

they kept me wating

and then locked that too!

i have recorded the video of live chat

they just don't want to give me my account back without any proof

hello

After all these long conversation i can feel that roobet has no intention of returning my account back

Hence i request roobet to give me my money out there

Hello?

Hello?

Hello Abdul!

Please accept my apologies for a delayed reply. Your case was not ignored, in fact there was an internal discussion in place in order to proceed with resolving your case.

I would like to ask you to forward all the relevant communication, which you mentioned earlier to my email address: 'martin.d@casino.guru'.

Thank you in advance.

Hello

Any update?

Hello Abdul!

Please note, that all is being examined and we have asked Roobet Casino representatives to provide us with an additional information regarding the case.

Additional information has been emailed to Martin.

Hello Martin

Any update?

Dear Abdul,

We have carefully reviewed all the information that was provided us from both your and the casino sides. All the evidence provided us by Roobet representatives was sufficient in proving us that the situation took place as it was described by the casino.

Unfortunately, under these circumstances we will not be able to support you.

Is there anything else that we can help you with?

Hello Abdul!

I am very sorry to tell you, that we are not able to share any details or the evidence itself that was provided us by the casino due to various reasons. However, in case of your dissatisfaction with this resolution, you can raise this complaint to the licensing authority of the casino (complaints@gaminglicences.com). They have better options in reviewing the situation.

i understand

but they could provide someone else evidence in my name

and can you please ping roobet casino and tell them to reply to my previous question

they are still earning from my referral but denying to give my cut

please...

?

Dear abdul,

We are not involved in resolution of referral or any affiliate relation's generated revenue. Therefore I am sorry to tell you that we are not able to help you further in any way.

As of the reasons mentioned earlier, we are rejecting this complaint and it will be marked as 'unjustified' in our system.