Roobet Casino - Player has experienced a technical glitch.

Bro this casino is so disappointing, I am a player on Roobet, name is voxdad I have been playing here for a while such as many other casino and roobet has the worst support team by far, I have over 60k gambled and tons of activity and loyalty to this site, I’ve played for years and gambled over 60k and have been given a total of $100 in bonus LOL not only this I’ve been scammed many time due to the live games crashing/lagging out, I had no issues with my internet and never have, I was in 2 games this week where they both lagged out causing me to lose around $1000 + it was BJ and I had a double down which I would won, I made a case and brought it up to support where I was told it was my internet... which makes 0 sense what so ever as I was in discord and on YouTube and neither of them were lagging or lagged out it was only the live game at evolution on roobet, and this has happened 4 times with evolution and every single time I left scammed out of thousands and support ignores me, Anyone who sees this please use this as an example not to bother playing here as roobet doesn’t even treat loyal players to basic support, Just to compare btw I’ve got more money in bonuses and way better support at stake with only 10k gamble lmao.... I would love to give roo another chance but you guys really owe me one man this isn’t the first time this shit has happened I’ve lost atleast $2000+ because of these issues. I don’t know a disputed amount I mainly just wanted to bring this to attention. If you wish to reimburse me I love you

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I could get screenshots of the bet history’s but it would just be useless, basically I’ve contacted roobet multiple times for issues with their games where I’ve lost tons of money because of a game problem like the game crashing, this happened to me multiple time where the game itself would lag on my decisions but nothing else lags like my discord or other applications, only the game itself would lag out which I’ve made clear to evolution and roobet and every time they ignore me and say it’s my fault like my internet shut off or something which never happens, the site makes millions of dollar but will scam a loyal 19 year old health worker out that had gambled there for years loool, anyways roobet took like 10k+ from me and atleast $2000 or more has been from blackjack lobby’s or live games crashing and I get blamed for it, I’m not saying the site is doing it intentionally but the support just does not care for me at all the game crashes I hope to get my money back cuz it was unfair and I get told it was my problem?

I understand your frustration, Ryan. Is there any supporting evidence that could help us in moving forward with this case?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you.

Dear Ryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.