Rolletto Casino - The player's deposit did not arrive.

Recently I’ve joined this casino and twice my deposit hasn’t been credited to my account. The first time it happened was on 3rd February. I deposited £200 twice and only one payment of £200 showed up. I tried talking to the agent on live chat and also emailed customer support and payments team. First they said they will investigate. Then they said the money will be credited in a few days. Then they said the money will go back to my bank in a few days. Still nothing. Then on the 18th February I deposited £1000 via bank transfer and guess what it hasn’t shown up on my casino account. I notified my bank. On both occasions the money has been transferred from my account (I have proof of transactions) but the money has not shown up on my casino account. I also have proof as it has not shown up on casino transaction history. But yet I’m keep getting the same response. Saying we are investigating or u will receive it soon. I have proof of transaction and proof of the emails too. I would like this matter to be resolved please. Any help or advice would be greatly appreciated

Dear tassawarmahmood,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello CasinoGuru team, Nick, and tassawarmahmood

Dear tassawarmahmood, I am writing to inform you that your deposit of £200 has been successfully reflected in your account. Our dedicated team is currently working to resolve the issue regarding your other deposit, and we will promptly update you with any information as soon as possible. We sincerely apologize for any inconvenience that this may have caused and would like to extend our best wishes.

Thank you for your continued patience and understanding throughout this process.

With regards,

Rolletto team

Wow nick from casino guru u r a legend. I can now confirm the £200 has been credited to my account. I’m currently waiting for the £1000

thanks again brother nick

Unbelievable response from the guru casino I’ve just checked the £1000 has now been credited too. I’m so great full for ur help. I was worried that the casino company might scam me as it took weeks. But u guys at the casino guru helped speed everything up. I’m satisfied that rolletto is a genuine company and it was just a couple of honest mistakes which eventually got rectified.

thanks I’ll get back to enjoying my rolletto experience

Thank you tassawarmahmood for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick