Rolletto Casino - Player’s deposit has never been credited to her account.

Deposit 50, they charged you a commission of 33, in total 83 euros. The method chosen was immediate transfer and they did not inform the high commission.

the surprise is that the balance was not credited to the account. I communicated with the casino chat and they told him that it would take a maximum of 3 hours. Not receiving the money after 3 hours, I communicated again and they already told him that 24 hours.

I don't like sites that constantly change the plot.

I want the money returned to my account. I don't want to try this casino anymore.

I keep the bank receipt and also the conversations with the chat

Dear mariasm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear mariasm,

Has there been any news? Have you contacted the payment provider as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.