Roaring21 Casino - Player's winnings were confiscated.

Won a decent jackpot played some of it back cash out a small amount with no issue when i went to cash out a larger amount it was denied on the grounds i had exceeded the max bet it is/was and absoulute lie i was not betting near the amount they claimed when i won there was 2 spins that were max bet even tho i didnt raise the bet but i didnt win anything on those two spins i know for absoulute certain what my bet was when i hit and what they claim is bs but it is something they do quite often that is claim you bet over a certain amount to void jackpot wins i have discovered i know i wont see my money they wont even produce my bet history which would prove there lying they just keep saying it with the cashier team i just want to know who do i contact to make a formal complaint because this site is totally a scam

Dear mo7081,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roaring21 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the bonus you redeemed was a deposit bonus?
• Did the casino identify which bets contributed to the breach of the max bet rule or did you find out these bets yourself?
• Did the casino refuse to provide you with the bonus history?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mo7081,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.