Rizk Casino - Player’s criticizing false advertisement of bonus.

Guten tag ich bin auf ihrem angebot bei riz casino eingegangen ,dort hies es 200%bonus ,habe auf ihrer werbung angebot geld eingezahlt und keinen bonus bekommen das 2 mal schon.

Ich bin mier mittlerweile nicht mehr sicher ob ihe web side nicht auch so eine verarscher seite ist um daten zu sammeln

Dear Koady,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you confirm that the following bonus is the one that you have tried to redeem?

Which payment method you have used to deposit funds in to your account? Lastly, have you tried to communicate this issue with the casino? Please forward any relevant communication to petronela.k@casino.guru.  I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Ich habe mich nicht vertan,oder was falsches angetippt ,das casino sagte das ich weitere 10 e einzahlen solle auf kullanz würe ich meinen bonus bekommen. Traue dem casino nicht

Dear Koady,

Thank you very much for your reply. The bonus should be activated inside your casino account, not with a bonus code. Could you please advise which payment method you have used?

Dear Koady,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.