The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Rizk Casino - Player’s criticizing false advertisement of bonus.
Amount: €20
Rizk Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello I entered your offer at riz casino, there it was 200% bonus, I deposited money on your advertising offer and did not get a bonus twice.
I am no longer sure whether my web page is not such a messy page to collect data
Automatic translation:
Public
Public
3 years ago
Dear Koady,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you confirm that the following bonus is the one that you have tried to redeem?
Which payment method you have used to deposit funds in to your account? Lastly, have you tried to communicate this issue with the casino? Please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
I didn't make a mistake or tapped the wrong thing, the casino said that I should deposit another 10 e on kullanz I would get my bonus. Don't trust the casino
Edited
Automatic translation:
Public
Public
3 years ago
Dear Koady,
Thank you very much for your reply. The bonus should be activated inside your casino account, not with a bonus code. Could you please advise which payment method you have used?
Please disable your AdBlock