The player from Baden-Württemberg, a VIP customer, had had an issue with his payout and had been dissatisfied with the service from the live chat and finance department. However, before the Complaints Team could have investigated the matter, the player had informed us that his issue had been resolved. Consequently, we had marked the complaint as 'resolved' in our system.
RANT Casino - VIP Player's payout delayed.
Amount: €1,000
RANT Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
9 months ago
Translation
I am a VIP customer with them and until now the payouts have always been processed efficiently.
But with this payout, I'm just being strung along - I'm being told to turn this way and that. Their live chat is utterly inadequate, they can't do anything. I wonder what kind of finance department they're supposed to have
Automatic translation:
Public
Public
9 months ago
Dear mm181726,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
8 months ago
Dear mm181726,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
