The player from Germany is struggling to withdraw her winning due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.
RANT Casino - Player's struggling to withdraw her winnings.
Amount: €950
RANT Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited at Woopwin Casino on 2/2/23 using a digital credit card and didn't verify because I didn't win.
Now I won at Rant Casino and verified myself with the credit card I used this time.
Now Rant wants a photo of the credit card dated 2/2/23 from Woopwin and she doesn't accept the Klarna digital credit card payment confirmation.
I can no longer play at Rant because I supposedly didn't verify myself within 30 days and I don't get my €950 either.
Although I have never deposited with the virtual card at Rant and of course I can't take a picture of it.
Automatic translation:
Public
Public
1 year ago
Dear KAPOENTJE,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the virtual card used in another casino seems to be the only obstacle standing between you and successful verification? Has the casino approved the rest of your documents?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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