HomeComplaintsRANT Casino - Player's struggling to withdraw her winnings.

RANT Casino - Player's struggling to withdraw her winnings.

Amount: €950

RANT Casino
Safety Index:High
Submitted: 15 Mar 2023 | Case closed : 29 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany is struggling to withdraw her winning due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

I deposited at Woopwin Casino on 2/2/23 using a digital credit card and didn't verify because I didn't win.

Now I won at Rant Casino and verified myself with the credit card I used this time.


Now Rant wants a photo of the credit card dated 2/2/23 from Woopwin and she doesn't accept the Klarna digital credit card payment confirmation.


I can no longer play at Rant because I supposedly didn't verify myself within 30 days and I don't get my €950 either.


Although I have never deposited with the virtual card at Rant and of course I can't take a picture of it.

Automatic translation:
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1 year ago

Dear KAPOENTJE,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the virtual card used in another casino seems to be the only obstacle standing between you and successful verification? Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear KAPOENTJE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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